AR Analyst

Hiscox

. Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels .

Posted 10/6/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable processes, including payment application, account research, and reconciliations, while effectively managing competing priorities and ensuring compliance with internal controls and audit requirements.

Highest-signal resume keywords

Accounts Receivable ManagementPayment ApplicationMicrosoft Excel ProficiencyZendesk ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounts ReceivableCash ApplicationFinancial OperationsReconciliationsCollectionsAudit SupportProcess ImprovementData AnalysisPayment ProcessingAccount Research

Soft Skills

Strong Communication SkillsCustomer-Focused ApproachOrganizational SkillsFollow-ThroughAbility to Manage Competing Priorities

Tools & Technologies

ZendeskStripePaymentusMicrosoft Excel

Industry Keywords

InsuranceFinancial ServicesBroker ReceivablesPremium AccountingInternal Controls

About the role

Key responsibilities & impact

Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels
Review remittance information and support accurate application of customer and broker payments to open receivables
Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances
Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow-up and escalation of aging items
Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account-maintenance activities
Support collection activity by reviewing past-due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters
Support month-end and year-end activities by preparing schedules, researching open items and providing requested documentation
Assist with internal and external audit requests by retrieving organized and complete supporting evidence
Identify recurring inquiry themes, process gaps and root causes, and recommend practical improvements
Contribute to process stability, cross-training and operational improvement

Requirements

What you’ll need

Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience
Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role
Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections
Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data
Strong written and verbal communication skills, with a customer-focused and professional approach
Demonstrated attention to detail, organization, follow-through and ability to manage competing priorities
Experience in insurance, financial services, broker receivables or premium accounting
Experience using Zendesk or a similar case-management platform and Stripe/Paymentus or another Billing system
Experience working with outsourced or offshore service teams and structured service-level expectations
Familiarity with audit support, internal controls and evidence-retention requirements

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks