Assistant Vice President, Claims Program Manager

Hiscox

. Lead the strategy, design, delivery, and governance of technical claims training and professional development across the US Claims organization .

Posted 10/16/2026full-timeUnited StatesLead💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Commercial General Liability and Commercial Professional Liability claims, including policy interpretation, coverage analysis, and litigation management. Proven ability to develop and deliver comprehensive training programs for Claims Professionals, enhancing their skills in claim-file management and coverage strategies.

Highest-signal resume keywords

Commercial Insurance Claims ExperienceCoverage Analysis Training DevelopmentPolicy Interpretation ExpertiseLitigation Management SkillsStrong Communication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisClaim-File ManagementInvestigation PlanningLitigation Exposure EvaluationClaims Strategy DevelopmentRegulatory ComplianceCurriculum DevelopmentTraining DeliveryStakeholder CoordinationQuality Assurance

Soft Skills

Coaching and MentoringCollaborationProject ManagementOrganizational SkillsFacilitation Skills

Tools & Technologies

Job AidsFile-Review ToolsTechnical Reference MaterialsFacilitator GuidesPresentation Software

Certifications & Qualifications

CPCUAICSCLAARM

Industry Keywords

Commercial General LiabilityCommercial Professional LiabilityClaims OnboardingClaims LeadershipCoverage CommunicationsDefense Counsel CoordinationProfessional DevelopmentContinuing EducationInsurance EducationClaims Quality Data

About the role

Key responsibilities & impact

Lead the strategy, design, delivery, and governance of technical claims training and professional development across the US Claims organization
Develop and deliver training on Commercial General Liability and Commercial Professional Liability policy interpretation and coverage analysis
Teach identification of coverage parts, insuring agreements, coverage scope, definitions, conditions, exclusions, endorsements, limitations, defense and indemnity obligations, reservation of rights, allocation, and coverage-denial considerations
Create practical coverage-analysis exercises using policy language, claim scenarios, pleadings, demand letters, and claim-file materials
Facilitate coverage workshops, technical roundtables, case studies, and calibration sessions
Develop differentiated learning pathways for new File Handlers, experienced Claims Professionals, and Claims Leaders
Develop and deliver technical training on claim-file management from initial assessment through resolution
Train on investigation planning, documentation, escalation, action plans, reserves, diary and inventory management, stakeholder coordination, and regulatory compliance
Incorporate QA reviews, audits, coverage referrals, litigated matters, and emerging claim trends into training
Develop job aids, file-review tools, templates, and technical resources
Design and deliver litigation-management and claim-resolution training
Train on litigation exposure, defense strategies, counsel selection and oversight, litigation budgets, liability and settlement evaluation, mediations, negotiations, and resolution documentation
Personally deliver instructor-led, virtual, and practical learning formats
Provide coaching and feedback on coverage analysis, file management, and claim resolution
Develop facilitator guides, presentations, exercises, case studies, job aids, and technical reference materials
Determine which topics require live instruction versus self-paced or on-demand learning
Coordinate contributions from Claims AVPs, subject matter experts, panel counsel, and external providers
Own the Claims onboarding framework, technical curriculum, facilitator model, training calendar, and professional development strategy
Develop technical learning pathways and coordinate onboarding and development with the Claims Program Specialist
Identify opportunities for professional designations, continuing education, external courses, and industry partnerships

Requirements

What you’ll need

Significant commercial insurance claims experience, including hands-on responsibility for complex claims
Demonstrated experience analyzing coverage under Commercial General Liability and/or Commercial Professional Liability policies
Strong understanding of policy interpretation, coverage-position development, reservation of rights, and coverage communications
Substantial experience managing claim files involving litigation, complex coverage issues, or significant exposure
Demonstrated experience developing claim strategies, directing investigations, establishing reserves, coordinating with defense counsel, and resolving litigated matters
Demonstrated ability to train, coach, mentor, or develop Claims Professionals
Strong written and verbal communication skills, including the ability to explain complex policy language and claim concepts clearly
Strong presentation and facilitation skills
Demonstrated ability to build collaborative relationships with Claims Leaders, File Handlers, Legal, Compliance, Quality Assurance, defense counsel, and other stakeholders
Strong organizational, project-management, and curriculum-development capabilities
Preferred: Extensive experience handling Commercial General Liability, Employment Practices Liability, Directors and Officers Liability, Miscellaneous Professional Liability, or other Commercial Professional Liability claims
Preferred: Experience handling or overseeing both primary and excess claims
Preferred: Prior Claims leadership or formal technical-development experience
Preferred: Experience managing a team of Claims Professionals and providing technical direction, coaching, and development
Preferred: Experience creating and delivering coverage-analysis training to both File Handlers and Claims Leaders
Preferred: Experience developing onboarding programs, technical curricula, case studies, claim roundtables, or professional-development programs
Preferred: Experience identifying team or organizational training needs and implementing targeted learning solutions
Preferred: Experience working with brokers, insureds, defense counsel, coverage counsel, underwriting partners, and external vendors
Preferred: Experience using claim-quality data, trends, or analytics to identify development opportunities
Preferred: Relevant professional designation, such as CPCU, AIC, SCLA, ARM, or equivalent insurance education
Preferred: Bachelor's degree or an equivalent combination of education and relevant experience

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Cigna’s Well-Being Award-recognized health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces
Complimentary drinks