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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing claims portfolios across multiple lines of insurance, with a strong focus on analytical techniques to derive insights and improve claims processing. Proven ability to engage with stakeholders and drive continuous improvement in claims handling within the Lloyd’s market.
Highest-signal resume keywords
Claims Portfolio ManagementTechnical Claims HandlingData Analysis and InterpretationStakeholder EngagementClaims Controls Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Portfolio ManagementTechnical Claims HandlingData AnalysisReserving PhilosophyClaims Performance AssessmentClaims Processing StructuresClaims Trends IdentificationAnalytical TechniquesClaims Life Cycle UnderstandingLloyd's Market Experience
Soft Skills
Analytical SkillsCommunication SkillsInfluencing SkillsProblem-Solving SkillsRelationship Building
Industry Keywords
First-Party ClaimsThird-Party ClaimsHiscoxLondon MarketClaims OperationsUnderwritingClaims Vendor ManagementBusiness PlanningContinuous ImprovementEmpathy Skills
About the role
Key responsibilities & impact- Manage portfolios of claims for lead, follow, and fully delegated books of business
- Liaise with Claims Operations and the Claims Vendor team to establish appropriate claims processing structures
- Ensure claims data is readily available to support an efficient claims operating model
- Review and interpret claims data to provide portfolio-level insights into HPS books of business
- Identify claims trends and activity requiring further investigation or action
- Work with Reserving and Underwriting to assess claims performance and support changes to pricing, underwriting appetite, or reserving assumptions
- Engage third parties handling claims on Hiscox’s behalf to understand claims performance and provide additional insights
- Liaise with senior stakeholders inside and outside Hiscox
- For lead business, work with underwriters to understand the business and its claims requirements
- Collaborate with claims managers to ensure non-HPS claims teams can service lead business appropriately
- Ensure appropriate business planning or delegated arrangements are in place
- Act as the main claims contact for the HPS Division
- Drive continuous development and improvement of the London Market Hiscox claims service
Requirements
What you’ll need- Experience overseeing a portfolio of claims across multiple lines of insurance business, including first-party and third-party claims, especially in the Lloyd’s market
- Proven record developing and driving oversight and understanding of technical claims handling
- Experience managing and engaging with internal and external parties handling claims on Hiscox’s behalf
- Grounding in claims controls within Hiscox and Lloyd’s
- Experience and understanding of reserving philosophy across the claim life cycle, on both an individual and collective basis
- Experience using analytical techniques to interpret data and produce meaningful insights into claims issues
- Excellent analytical, communication, and influencing skills
- Ability to take the lead on solving problems
- Good relationship and empathy skills
- Enthusiasm and team-player approach
- Openness to new ideas and ways of working
Benefits
Comp & perks- Hybrid working arrangement
- Permanent employment
- Unique Hiscox culture
- Opportunity to work with amazing people
- Opportunities to contribute to innovative insurance solutions and advanced analytics