Claims Program Specialist

Hiscox

. Deliver instructor-led and virtual training programs related to claims systems and technology, payment processing procedures, claims workflows, business processes, new technology and tool adoption, best practice execution, process changes, and operational initiatives .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering training programs related to claims systems and operational processes, with a strong focus on developing and enhancing training materials and curricula. Proficient in managing training logistics and ensuring content accuracy while supporting technology adoption and operational improvements.

Highest-signal resume keywords

Claims Operations ExperienceTraining DevelopmentMicrosoft Office ProficiencyCommunication SkillsProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Systems KnowledgeTraining Material DevelopmentE-Learning Content CreationProcess ImprovementOperational Procedures Understanding

Soft Skills

Strong CommunicationOrganizational SkillsPresentation SkillsAbility to Learn Technical ConceptsTime Management

Tools & Technologies

Learning Management SystemsMicrosoft PowerPointMicrosoft ExcelMicrosoft TeamsMicrosoft SharePoint

Industry Keywords

Property and Casualty InsuranceClaims WorkflowsOperational Change ManagementKnowledge TransferCompliance Requirements

About the role

Key responsibilities & impact

Deliver instructor-led and virtual training programs related to claims systems and technology, payment processing procedures, claims workflows, business processes, new technology and tool adoption, best practice execution, process changes, and operational initiatives
Facilitate portions of the new hire onboarding program
Develop, maintain, and enhance training curricula, job aids, reference guides, and operational documentation
Convert repeatable training content into self-service learning materials, including e-learning modules, videos, quick reference guides, and process resources
Support implementation and adoption of new claims tools, technologies, and operational initiatives
Coordinate training logistics, scheduling, attendance tracking, and completion reporting
Monitor learner feedback and recommend improvements to training content and delivery methods
Maintain and enhance the Claims LaunchPad and other learning resources
Ensure training content remains current, accurate, and easy to navigate
Support training reporting, content governance, version control, and completion tracking
Coordinate updates resulting from process changes, QA findings, compliance requirements, or technology enhancements
Process claim payments and related financial transactions
Perform assigned technical and administrative support activities
Assist Claims Professionals with workflow execution and operational tasks
Support claims process efficiency initiatives and operational improvement efforts
Maintain accuracy and quality standards while completing technical support work
Partner with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts

Requirements

What you’ll need

Experience within property and casualty insurance, claims operations, or a related business environment
Working knowledge of claims systems, workflows, business processes, and operational procedures
Strong communication and presentation skills
Strong organizational and project coordination skills
Demonstrated ability to learn and explain technical concepts, systems, and processes
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint
Ability to manage multiple priorities and deadlines in a fast-paced environment
Preferred: Experience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities
Preferred: Experience developing training materials, job aids, e-learning content, or reference documentation
Preferred: Familiarity with learning management systems, SharePoint, or knowledge management platforms
Preferred: Experience supporting operational change management or technology implementations

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces
Complimentary drinks