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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Claims Quality Assurance, including conducting audits, analyzing trends, and translating findings into actionable recommendations. Strong stakeholder management and relationship-building skills are essential for effective collaboration across teams and external partners.
Highest-signal resume keywords
Claims Quality AssuranceClaims File ReviewsStakeholder ManagementAnalytical ReportingEuropean Claims Market Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Assurance ReviewsClaims GovernanceData AnalysisRegulatory ComplianceTrend Identification
Soft Skills
Written CommunicationVerbal CommunicationRelationship BuildingProblem SolvingInitiative
Industry Keywords
Claims OperationsEuropean MarketThird-Party SuppliersCommercial AwarenessLegal Environment
About the role
Key responsibilities & impact- Conduct quality assurance reviews and audits of internally and, where appropriate, third-party administered Claims
- Assess Claims handling against Hiscox Best Practice standards and relevant regulatory requirements
- Undertake regular re-reviews of quality assessments to support consistent scoring, calibration and application of quality standards
- Analyse quality review outcomes to identify trends, recurring themes, emerging risks and opportunities for improvement
- Support preparation of management information and analytical reporting
- Translate findings into clear and actionable recommendations
- Present review findings and constructive feedback to Claims teams and management
- Support calibration, training and remediation activities
- Work collaboratively with business units and stakeholders to develop and implement remediation plans and training interventions
- Build effective relationships across internal teams, external partners and third-party suppliers
- Maintain understanding of relevant classes of business, products, services, policies, processes and systems across European Claims
- Keep up to date with the legal and regulatory environment relevant to Claims operations across Europe
Requirements
What you’ll need- Previous experience in Claims Quality Assurance, Claims file reviews/audits, Claims governance or a closely related Claims quality environment
- Strong knowledge and/or practical experience of working within the European Claims market
- Experience working across multiple teams, external partners or third-party suppliers, ideally across different jurisdictions
- Ability to review and analyse complex Claims information, identify trends and translate findings into meaningful recommendations
- Strong stakeholder management and relationship-building skills
- Excellent written and verbal communication skills
- Fluency in English; additional European language skills would be advantageous
- Pragmatic, commercial and solution-oriented approach
- Confidence to use own judgement, take initiative and make informed decisions while working effectively as part of a wider team
- Good commercial awareness and understanding of balancing customer outcomes, regulatory requirements and business objectives
Benefits
Comp & perks- Hybrid working model
- Flexible work-life balance
- Inclusive culture
- Opportunities to work with colleagues and business leaders across multiple jurisdictions
- Exposure to a broad range of insurance products, Claims teams and markets