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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Claims Quality Assurance, with a strong focus on regulatory compliance, stakeholder management, and continuous improvement initiatives. Capable of analyzing complex Claims data and translating findings into actionable recommendations while fostering team development and collaboration.
Highest-signal resume keywords
Claims Quality AssuranceEuropean Claims Market KnowledgeStakeholder ManagementAnalytical CapabilityCoaching and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims File ReviewsQuality AuditsRegulatory RequirementsData AnalysisManagement Reporting
Soft Skills
Communication SkillsRelationship BuildingNegotiation SkillsProblem-SolvingInitiative
Industry Keywords
Claims GovernanceContinuous ImprovementQuality StandardsHybrid Work ModelEuropean Language Skills
About the role
Key responsibilities & impact- Oversee and conduct quality assurance reviews and audits of internally and third-party administered Claims
- Assess Claims handling against Hiscox Best Practice standards and relevant regulatory requirements
- Lead regular re-reviews and calibration activity
- Analyse quality review outcomes and produce management reporting
- Identify trends, areas of concern, emerging risks and improvement opportunities
- Translate quality findings into actionable recommendations for Claims management and stakeholders
- Recommend improvements to policies, processes and procedures
- Identify training and development needs and support remediation activity
- Provide guidance, coaching and oversight to Analysts and team members
- Build relationships with Claims leadership, business teams, external partners and third-party suppliers across multiple jurisdictions
- Promote continuous improvement across the Claims function
- Support strategic account reviews and other Claims quality and governance initiatives
- Maintain knowledge of European Claims products, services, policies, processes, systems, legal and regulatory requirements
Requirements
What you’ll need- Significant experience in Claims Quality Assurance, Claims file reviews/audits, Claims governance or a closely related Claims quality environment
- Strong knowledge and practical experience of the European Claims market
- Experience overseeing or supporting quality review and calibration activity
- Experience working across multiple internal teams, external partners and third-party suppliers, ideally across different jurisdictions
- Strong analytical capability and ability to interpret complex Claims information and translate findings into practical business recommendations
- Strong stakeholder management skills, with the confidence to challenge constructively, influence and negotiate at different levels
- Experience coaching, supervising or developing colleagues and supporting consistent quality standards across a team
- Excellent written and verbal communication skills
- Fluency in English
- Additional European language skills advantageous
- Pragmatic, commercial and solution-oriented approach
- Confidence using own judgement, taking initiative and making informed decisions
- Strong commercial awareness and understanding of quality, regulatory requirements, customer outcomes and business objectives
- Ability to work in a hybrid model
Benefits
Comp & perks- Hybrid working model
- Flexible work-life balance
- Independence and flexibility
- Structure and sociability
- Inclusive culture
- Diversity-focused workplace