Claims Technician

Hiscox

. Obtain documents necessary to close a file, including releases, dismissals, and final invoices, and ensure invoices are paid before file closing .

Posted 11/6/2026full-timeAtlanta • Georgia • United StatesMid-LevelSenior💰 $60,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in insurance claims handling practices, ensuring compliance with regulatory authorities while providing excellent customer service. Capable of effectively documenting claim files and managing multiple tasks within a collaborative team environment.

Highest-signal resume keywords

Insurance Claims HandlingDocumentation ComplianceStrong Verbal CommunicationStrong Written CommunicationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationInvoice ProcessingFile Closing ProceduresTask ManagementRegulatory Compliance

Soft Skills

CollaborationProfessional Development Commitment

Certifications & Qualifications

B.A./B.S Degree

Industry Keywords

Insurance IndustryClaims OrganizationLegal CorrespondenceParalegal ExperienceOperations Experience

About the role

Key responsibilities & impact

Obtain documents necessary to close a file, including releases, dismissals, and final invoices, and ensure invoices are paid before file closing
Ensure the deductible or SIR is satisfied and documented before closing a file
Accurately document claim files with relevant documentation, correspondence, and notes in compliance with company policies and applicable regulatory authorities
Maintain a task/diary on every file and follow up according to company policies
Draft correspondence to customers and defense counsel identifying yourself as the Closer on the file
Support multiple teams in the Claims organization
Submit invoices for payment promptly and ensure files are documented
Close files promptly
Provide excellent customer service to internal and external partners, insureds, and colleagues

Requirements

What you’ll need

0-3 years of experience in the insurance industry or another industry with transferrable skills
Basic knowledge of insurance claims handling practices
Strong verbal and written communication skills
B.A./B.S degree from an accredited College or University preferred
Other prior insurance experience in another department or function, such as operations or underwriting
Experience working at a law firm or as a paralegal
Commitment to professional development and learning
Experience “shadowing” other co-workers in a different business unit to improve awareness of Hiscox’s broader business

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation