Complex Claims Specialist – MPL

Hiscox

. Handle mid- to high-severity primary Miscellaneous Professional Liability claims from inception to resolution .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Professional Liability claims handling, litigation processes, and negotiation strategies, with a proven ability to mentor and train claims examiners while achieving positive outcomes in complex claims. Strong analytical and communication skills are essential for effective collaboration with internal and external partners.

Highest-signal resume keywords

Professional Liability Claims HandlingLitigation Process ExpertiseNegotiation SkillsMentoring and TrainingAdjuster Licensing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims DocumentationCoverage AnalysisLitigation Strategy DevelopmentAlternative Dispute ResolutionFraud DetectionComplex Claims ResolutionLegal Filing ReviewClaims Trend IdentificationMediation and Arbitration ExperienceAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingTeam LeadershipAdaptability

Certifications & Qualifications

Adjuster Licensing

Industry Keywords

Miscellaneous Professional LiabilitySpecialty LinesFinancial LinesClaims HandlingRegulatory Compliance

About the role

Key responsibilities & impact

Handle mid- to high-severity primary Miscellaneous Professional Liability claims from inception to resolution
Adjust and resolve complex claims through all phases of litigation
Draft complex coverage letters, including reservation of rights and denial letters, with minimal supervision
Review and analyze claim documentation and legal filings
Lead defense strategy on litigated files and drive litigation best practices
Mentor team members and train other claims examiners
Investigate, negotiate and use alternative dispute resolutions to achieve positive claim outcomes
Identify emerging exposures and claims trends
Identify suspected fraudulent claims and track them with the special investigations unit
Accurately document claim files in compliance with company policies and applicable regulatory authorities
Liaise with external and internal business partners, including outside experts, legal counsel and underwriting

Requirements

What you’ll need

6+ years of Professional Liability and/or Specialty/Financial lines claims handling experience
A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation
Ability to work in a fast-paced and changing environment
Advanced knowledge of coverage within the team’s specialty or focus
Advanced knowledge of litigation process and negotiation skills
Experience in mentoring and training other claims examiners
Excellent verbal and written communication skills
Advanced analytical skills
B.A./B.S. degree required; JD optimal
Adjuster licensing required within 90 days of employment
Ability to work with minimal oversight
Ability to advance product innovation or develop a greater understanding of other aspects of the business through training or relevant cross-team projects
Ability to address and solve difficult or complex matters with insureds, attorneys and brokers
Experience attending and leading mediations, arbitrations and trials

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks