Private Client Manager

Hiscox

. Own and manage an allocated back book of Private Client customers .

Posted 11/3/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Private Client home insurance portfolios, focusing on customer relationship management, policy servicing, and retention strategies. Proficient in identifying growth opportunities and collaborating with Underwriters to ensure optimal coverage and service delivery.

Highest-signal resume keywords

Personal Lines Insurance ExperienceHome Insurance Lifecycle KnowledgeRelationship Management SkillsPortfolio Management AbilityCert CII Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ServicingCustomer Relationship ManagementLead GenerationRisk AssessmentPolicy AdjustmentsRenewals ManagementDocumentation HandlingIssue ResolutionCross-SellingCustomer Visits

Soft Skills

Excellent Communication SkillsHigh Levels of AccuracyOrganizational SkillsPersonal OwnershipStakeholder Management

Certifications & Qualifications

Cert CII Qualification

Industry Keywords

High Net Worth InsurancePrivate Client InsuranceInsurance LifecycleRetention StrategiesCommercial AwarenessUnderwriting CollaborationCustomer FeedbackService ImprovementsPortfolio DevelopmentRegulatory Compliance

About the role

Key responsibilities & impact

Own and manage an allocated back book of Private Client customers
Act as the named and trusted point of contact for customers across their home insurance needs
Create and maintain a contact strategy prioritising renewals, material changes, significant life events and emerging customer needs
Proactively nurture customer relationships through relevant and timely contact
Identify circumstances, sums insured, cover or risk information requiring review and take appropriate action with the Underwriter
Provide end-to-end policy servicing, including customer enquiries, policy changes, documentation, issue resolution and coordination with specialist teams
Lead the relationship approach to renewals and understand customer changes early
Identify retention risks and take proactive action balancing customer needs, underwriting appetite, commercial sustainability and fair outcomes
Use portfolio insight and customer feedback to identify recurring issues, service improvements and persistency opportunities
Work with Underwriters to ensure appropriate protection based on accurate and current risk information
Complete home visits for selected Ultra High Net Worth customers where appropriate
Generate and convert suitable opportunities through customer conversations and lead generation
Identify cross-sell, referral and new business opportunities
Balance planned portfolio activity with inbound call demand and urgent customer needs
Support process improvements, portfolio exercises and wider Direct High Net Worth initiatives
Represent Hiscox at customer meetings, introducer appointments, events and partner engagements

Requirements

What you’ll need

Experience in personal lines insurance, account management, customer relationship management or policy servicing
Strong understanding of home insurance and the insurance lifecycle, including new business, adjustments, renewals and cancellations
Excellent relationship management and customer service skills, including confidence supporting customers with complex or high-value needs
Ability to explain policy information clearly and translate technical detail into practical customer guidance
Strong telephone, written communication and stakeholder management skills
High levels of accuracy, organisation and personal ownership
Ability to manage a portfolio, prioritise competing demands and follow through on commitments
Commercial awareness and confidence identifying suitable retention, referral and growth opportunities
Ability to collaborate with Underwriters, operations colleagues and external introducers
Comfort working within defined authorities, controls and regulatory requirements
Desirable: experience with High Net Worth or Private Client home insurance customers
Desirable: knowledge of Hiscox Private Client products, underwriting appetite and service model
Desirable: experience in portfolio development, lead generation, professional introducer relationships or event-based prospecting
Desirable: experience conducting customer visits or managing complex, high-value relationships
Cert CII qualification, or willingness to work towards a relevant professional insurance qualification

Benefits

Comp & perks

Hybrid working arrangements in line with current Hiscox policy and the requirements of the role
Inclusive culture and commitment to diversity