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Hiscox

Programme Manager, Retail & Customer Platforms

Hiscox

. Partner with sponsors and leads across the assigned cluster of transformation workstreams .

Posted 11/6/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing large and complex programmes, with a focus on planning, dependency management, and problem-solving. Capable of effective communication and collaboration with senior stakeholders to ensure successful delivery outcomes.

Highest-signal resume keywords
Programme ManagementDependency ManagementStakeholder EngagementRisk AssessmentDelivery Confidence Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Programme RecoveryPlanningFinancial ControlBusiness Case DevelopmentAgile DeliveryHybrid Delivery ApproachesDelivery Risk IdentificationOutcome TrackingConcise ReportingDecision Making
Soft Skills
CollaborationProblem SolvingCalm Under PressureOwnershipEffective Communication
Industry Keywords
Transformation WorkstreamsDelivery HealthStakeholder ManagementOperational OutcomesCross-Cluster Dependencies

About the role

Key responsibilities & impact
  • Partner with sponsors and leads across the assigned cluster of transformation workstreams
  • Understand workstream objectives, outcomes, delivery plans and challenges
  • Provide constructive challenge and practical support without taking day-to-day ownership from workstream leads
  • Connect workstreams with support across Finance, Technology, People, Risk, Procurement and other teams
  • Assess scope, milestones, resources, risks and dependencies for delivery health
  • Provide the Transformation Office Director with evidence-based delivery confidence assessments
  • Identify issues early, agree actions with owners and dates, and follow through to resolution or escalation
  • Maintain dependency and capacity views and manage cross-workstream hand-offs
  • Resolve cross-cluster dependencies and shared resource conflicts with other Programme Managers and the TO Planning & Operations Manager
  • Lead targeted recovery or acceleration interventions when delivery confidence falls
  • Bring together stakeholders to remove blockers and restore delivery momentum
  • Track recovery measures and exit interventions once delivery is stable
  • Write concise cluster updates covering progress, risks, dependencies, options and decisions needed
  • Focus governance discussions on decisions and actions rather than status reporting alone
  • Provide plan updates, delivery evidence and forecasts for enterprise reporting and value tracking
  • Check readiness, adoption and transition plans and ensure gaps have owners and actions
  • Maintain focus on customer, colleague, control, operational and financial outcomes
  • Capture recurring delivery issues and lessons and share them with the Head of Transformation Practice & Capability

Requirements

What you’ll need
  • Strong experience leading, assuring or recovering large and complex programmes
  • Ability to judge whether plans are realistic and identify the real causes of delivery risk
  • Confidence working with senior sponsors and workstream leads, including giving clear and respectful challenge
  • Strong planning, dependency management and problem-solving skills
  • Ability to turn complex information into simple choices, recommendations and actions
  • Good understanding of business cases, financial control, benefits, readiness and adoption
  • Comfort working across programme, project, product, agile and hybrid delivery approaches
  • Collaborative, practical and calm under pressure, with strong ownership and follow-through
  • Excellent written and verbal communication skills

Benefits

Comp & perks
  • Hybrid working model
  • Flexible work-life balance
  • Structure and sociability alongside independence and flexibility
  • Inclusive culture
  • Diversity commitment