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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end document configuration changes, ensuring compliance and quality through effective stakeholder communication and team leadership. Proficient in change governance, unit testing, and mentoring team members to enhance internal capabilities.
Highest-signal resume keywords
Configuration ManagementChange GovernanceDocument Template DesignStakeholder ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Configuration ChangesUnit TestingEvidence-Based Change ControlDefect ResolutionVersion Control DisciplineDocument Generation ProcessesAgile Delivery ProcessesChange ManagementSapiens IDITDocument Workflow
Soft Skills
Strong CommunicationAttention to DetailMentoringPerformance ManagementCollaboration
Tools & Technologies
JIRADocument Management SolutionsPolicy Administration Platforms
Industry Keywords
Regulated EnvironmentInsurance SystemsChange RolesQuality EngineeringKnowledge Transfer
About the role
Key responsibilities & impact- Own end-to-end business document configuration changes in Merlin (IDIT), from approved scope through build and deployment
- Confirm change scope, acceptance criteria, and implementation approach with business stakeholders and change teams
- Implement document template and configuration changes in development environments
- Plan and execute unit testing and peer reviews across relevant scenarios
- Produce evidence and documentation for change sign-off and regulatory audits
- Collaborate with quality engineering teams to triage and resolve defects
- Work with product owners, delivery leads, business analysts, engineering teams, and Sapiens team leads
- Communicate technical concepts and solution designs to non-technical stakeholders
- Line-manage an initial team of approximately two Associate Application Consultants
- Provide guidance, mentoring, performance management, and personal development support
- Allocate teamwork and enforce configuration and development standards
- Plan and lead migration of document configurations from Merlin to the future document management system
- Oversee knowledge transfer, training, readiness, and data migration tasks
- Improve configuration processes, standards, and controls while maintaining quality and compliance
- Reduce reliance on vendor teams and embed internal document capability
Requirements
What you’ll need- Proven experience in configuration or change roles on complex software platforms, preferably policy/insurance systems or similar
- Exposure to document/template generation processes
- Solid understanding of change governance, unit testing, and evidence-based change control in a regulated environment
- Strong understanding of controlled configuration change, defect resolution, and release readiness
- High attention to detail and strong documentation and version control discipline
- Strong communication and stakeholder management skills
- Ability to explain complex concepts clearly to technical and non-technical stakeholders
- Prior experience leading or mentoring team members, formally or informally
- Ability to manage performance and develop capability in others
- Desirable: hands-on experience with Sapiens IDIT (Merlin) or other policy administration/document management platforms
- Desirable: familiarity with document composition tools, document template design, document workflow, and modern document management solutions
- Desirable: experience working with third-party solution providers or core system vendors
- Desirable: project or change management exposure, agile delivery processes, JIRA, and structured auditable change management
Benefits
Comp & perks- Hybrid working arrangement
- Permanent employment
- Line management and leadership development opportunity
- Coaching, mentoring, and personal development opportunities
- Opportunity to work with product owners, change, engineering, and business teams
- Opportunity to contribute to continuous improvement and transition to a new document management solution