HIT Communications

Analyst

• Serve as HIT’s operational focal point for Information Security
• Receive, analyze, and coordinate the completion of Information Security questionnaires and forms submitted by clients and partners
• Gather information and evidence from technical teams to meet security requirements
• Support vendor and client approval processes, bids, RFPs, and security assessments
• Support initiatives related to ISO 27001, including controls, evidence, policies, procedures, and action plans
• Monitor requirements related to Brazil’s General Data Protection Law (LGPD), privacy, and data protection
• Create, review, and maintain Information Security policies, standards, and procedures
• Identify security gaps and monitor remediation plans
• Support risk assessments and vulnerability monitoring
• Monitor access, identity, MFA, profile, and privilege controls
• Support backup, logging, encryption, business continuity, and environment recovery controls
• Support the handling and documentation of Information Security incidents
• Organize and maintain evidence for audits, certifications, and client processes
• Collaborate with Infrastructure, Cloud, Development, Product, Support, and Operations teams
• Provide technical support to Sales and Project teams on client security requirements
• Monitor improvement plans and the advancement of HIT’s Information Security maturity

Explore Implementation Analyst at HIT Communications. Review requirements and application details.

Implementation Analyst

Pre-sales Engineer

• Support the sales team in developing technical solutions for customers
• Understand customer requirements together with the sales team
• Gather and analyze technical and business requirements
• Design telecommunications and IT solutions across networks, connectivity, cloud, security, VoIP, and SaaS
• Develop technical architectures, diagrams, and solution proposals
• Size resources, capacity, users, extensions, concurrent channels, agent positions, and licenses
• Prepare cost estimates and support technical pricing
• Support technical and commercial proposals, including RFPs, RFIs, and RFQs
• Participate in customer meetings, presentations, demonstrations, workshops, and POCs
• Validate the technical, operational, and financial feasibility of solutions
• Collaborate with engineering, operations, vendors, and integration/development specialists
• Stay up to date on technologies and market trends
• Support the handover to implementation and project teams
• Conduct contact center discovery, mapping channels, volumes, queues, call flows, and customer journeys
• Develop call and service flows and voice topologies
• Map integrations with CRMs, ERPs, and WhatsApp Business
• Document porting and number migration assumptions, as well as network requirements for voice, during the handover

Explore Technical Pre-Sales Engineer – UC/CX at HIT Communications. Review requirements and application details.

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Implementation Analyst

Technical Pre-Sales Engineer – UC/CX