Senior Sales Operations Specialist

Hitachi Solutions America

. Support sales processes and operational initiatives that improve productivity and business outcomes .

Posted 9/30/2026full-timeRemote • Germany, Costa RicaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Sales Operations and Business Analytics, with a strong focus on CRM administration, data analysis, and reporting. Proficient in developing dashboards and providing data-driven insights to enhance sales productivity and operational efficiency.

Highest-signal resume keywords

Sales Operations ExperienceCRM AdministrationAdvanced Excel SkillsDashboard DevelopmentData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales AnalyticsProcess DocumentationData Quality MonitoringForecastingPipeline Analysis

Soft Skills

Cross-Functional CollaborationTraining and Support

Tools & Technologies

Dynamics CEPower BITableauCRM PlatformsAI-Enabled Tools

Industry Keywords

Business AdministrationRevenue OperationsOperational EnhancementsSales PerformanceTerritory Planning

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support sales processes and operational initiatives that improve productivity and business outcomes
Identify process improvement opportunities and recommend efficiency-enhancing solutions
Partner with Sales, Marketing, Finance, and Operations stakeholders
Maintain CRM data integrity through audits, cleansing, and governance processes
Manage account hierarchies, territory assignments, and sales data structures
Monitor data quality metrics and recommend corrective actions
Develop and maintain dashboards, reports, and scorecards for sales performance visibility
Support forecasting, pipeline analysis, and business reviews with data-driven insights
Monitor pipeline health and identify stalled opportunities, missing next steps, and inaccurate close dates
Create and maintain CRM reports, alerts, and workflows
Assist with territory planning, account alignment, and quota administration
Generate analyses for coverage and capacity planning
Support workflow automation and operational enhancements, including AI-enabled efficiencies
Test, document, and support deployment of tools, reports, and processes
Create and maintain sales resources, documentation, job aids, and process guides
Provide system and reporting training to sales users
Serve as a subject matter expert on sales systems and operational processes

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or related discipline
4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Analytics, or a related field
Experience supporting CRM platforms such as Dynamics CE
Demonstrated experience with dashboards, reporting, and business analytics
Experience working with cross-functional business teams
Advanced Excel skills
CRM administration and reporting experience
Experience with Power BI, Tableau, or similar reporting tools
Data analysis and process documentation skills
Familiarity with automation and AI-enabled productivity tools preferred

Benefits

Comp & perks

Employees can work remotely
Equal opportunity employer
Confidential handling of applicant information according to EEO guidelines