Hitachi Solutions America

Sales Operations Manager

• Support sales processes and operational initiatives that improve productivity and business outcomes
• Identify process improvement opportunities and recommend efficiency-enhancing solutions
• Partner with Sales, Marketing, Finance, and Operations stakeholders
• Maintain CRM data integrity through audits, cleansing, and governance processes
• Manage account hierarchies, territory assignments, and sales data structures
• Monitor data quality metrics and recommend corrective actions
• Develop and maintain dashboards, reports, and scorecards for sales performance visibility
• Support forecasting, pipeline analysis, and business reviews with data-driven insights
• Monitor pipeline health and identify stalled opportunities, missing next steps, and inaccurate close dates
• Create and maintain CRM reports, alerts, and workflows
• Assist with territory planning, account alignment, and quota administration
• Generate analyses for coverage and capacity planning
• Support workflow automation and operational enhancements, including AI-enabled efficiencies
• Test, document, and support deployment of tools, reports, and processes
• Create and maintain sales resources, documentation, job aids, and process guides
• Provide system and reporting training to sales users
• Serve as a subject matter expert on sales systems and operational processes

Senior Sales Operations Specialist

Project Manager

• Own end-to-end delivery of large, complex projects aligned with organizational objectives and client business outcomes
• Manage scope, schedule, budget, quality, risks, issues, dependencies, change management, and baseline control
• Establish ownership, decision rights, communications cadence, project goals, success criteria, and priority trade-offs with client and internal stakeholders
• Facilitate risk, issue, and dependency management with proactive mitigation plans and early escalation
• Apply Hitachi Solutions delivery methodology, stage gates, project health reviews, and standard delivery practices
• Manage project budgets of $2M–$10M+ with forecasting, budget-vs-actual review, EAC awareness, margin protection, and financial variance action
• Identify scope movement, lead re-estimation, and estimate, create, and deliver Change Orders
• Lead or support Steering Committee governance, stage-gate readiness, executive status reporting, decision management, and value alignment
• Communicate progress, risks, required decisions, delivery challenges, and corrective actions to customers and internal stakeholders
• Contribute to PMO and Delivery Excellence process improvement, lessons learned, reusable practices, tools, templates, and reporting discipline
• Provide project escalation support, establish accountability, coach delivery behaviors, resolve conflicts, and address capability or execution gaps
• Lead teams through ambiguity, drive timely decisions, balance competing priorities, and reinforce execution discipline

Senior Project Manager – Dynamics ERP Implementation

Supply Chain

• Lead the design and delivery of enterprise-scale business transformation programs built on Microsoft Dynamics 365 Finance & Supply Chain Management.
• Serve as a trusted advisor to clients on complex supply chain modernization initiatives.
• Provide leadership across solution envisioning, blueprinting, implementation, testing, deployment, and post-go-live optimization.
• Collaborate with business stakeholders, project leaders, solution architects, developers, finance teams, manufacturing teams, integration specialists, and Power Platform consultants.
• Define scalable, secure, and future-ready supply chain solutions aligned with business objectives and industry best practices.
• Guide solution design decisions and oversee functional architecture.
• Manage delivery risks and ensure alignment between business requirements and technical execution.
• Mentor consultants and foster collaboration across multidisciplinary teams.
• Help clients leverage AI-powered supply chain planning, intelligent warehouse operations, supplier collaboration technologies, Copilot experiences, automation solutions, and cloud-based data platforms.
• Monitor Microsoft's release cadence and translate new supply chain capabilities into practical business outcomes.
• Drive delivery excellence, solution quality, strategic alignment, continuous innovation, and end-to-end delivery ownership.

Senior Sales Operations Specialist

Senior Project Manager – Dynamics ERP Implementation

Senior Supply Chain Management Architect, Microsoft D365