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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Application Management and IT Service Management, particularly with BlackLine, while effectively coordinating enhancements, upgrades, and stakeholder communication across Finance and IT. Proficient in monitoring service performance metrics and managing application governance and compliance.
Highest-signal resume keywords
BlackLine Application ManagementITIL ProcessesFinance Process UnderstandingStakeholder ManagementService Level Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ManagementApplication Management ServicesIncident ManagementProblem ManagementChange ManagementRelease ManagementService Level ManagementKPI ReportingRAID ManagementMilestone Tracking
Soft Skills
Communication SkillsStakeholder EngagementProblem-Solving SkillsCollaboration SkillsService Orientation
Industry Keywords
Record-to-ReportFinancial CloseGeneral LedgerAccount ReconciliationIntercompany Accounting
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Take end-to-end ownership of BlackLine and other applications within the portfolio
- Act as the primary IT partner for Accounting, Tax and Treasury stakeholders
- Understand business needs and translate them into application and process improvements
- Keep up to date with BlackLine capabilities and releases and identify relevant business opportunities
- Coordinate application support across internal IT teams, external service providers and software vendors
- Monitor SLAs, KPIs, ticket trends, backlogs and recurring issues and follow up on service performance
- Coordinate incidents, problems, service requests, changes and releases according to application management processes
- Coordinate application enhancements, upgrades and projects from requirements and planning through testing, implementation and transition to support
- Maintain reporting on status, milestones, risks, dependencies, decisions and actions, escalating concerns when needed
- Support application governance, IT risk, audit and internal control activities
- Maintain application knowledge and documentation and help users use available functionality and support channels effectively
Requirements
What you’ll need- Proven experience in Application Management, Application Management Services (AMS) or IT Service Management within a global or complex organization
- Hands-on experience with BlackLine, with good knowledge of its functionality and configuration options
- Good practical understanding of Finance processes, particularly Record-to-Report, financial close, general ledger, account reconciliation and intercompany accounting
- Practical understanding of ITIL processes, including Incident, Problem, Change, Release and Service Level Management
- Experience managing external service providers or software vendors and coordinating work across internal delivery teams
- Experience coordinating application enhancements, upgrades, releases or implementation projects
- Strong service and project reporting skills, including KPIs, RAID management, milestone tracking and status reporting
- Strong stakeholder management and communication skills, with the ability to work effectively across Finance, IT and external partners in an international environment
- Pre-employment background checks may include verification of employment history, education, criminal records and other relevant information
- Additional background or security screenings may be required for certain roles
Benefits
Comp & perks- Competitive salary and incentives
- Well-being and care
- Paid and unpaid leave
- Flexible work options
- Benefits that support your financial security
- Opportunities for professional and personal growth
- Supportive and inclusive workplace
