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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing business applications and project management, with a strong focus on stakeholder engagement, team leadership, and process improvement. Proficient in application lifecycle management and familiar with ERP and CRM systems, ensuring alignment with business needs and service quality.
Highest-signal resume keywords
Application ManagementProject ManagementStakeholder ManagementMicrosoft 365 ToolsSAP S/4HANA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Lifecycle ManagementProject PlanningRequirements GatheringChange ManagementTesting CoordinationRelease ManagementContinuous ImprovementAgile MethodologiesWaterfall MethodologiesProcess Automation
Soft Skills
LeadershipCoachingCommunicationProblem-SolvingCustomer Focus
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft SharePointERP SystemsCRM Systems
Certifications & Qualifications
PRINCE2PMPAgileScrumITIL
Industry Keywords
Business ApplicationsEnterprise SystemsIT FunctionService ManagementVendor Management
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Manage and support the organisation’s portfolio of business applications
- Ensure application availability, usability and alignment with business requirements
- Directly manage staff within the EDI and SAP Applications teams
- Provide leadership, coaching, performance support and day-to-day guidance
- Lead application-related upgrades, enhancements, integrations, migrations and new system implementations
- Gather requirements, define scope, agree priorities and create delivery plans with stakeholders
- Coordinate with the G-AMO Support and Operations team and remote support teams
- Manage project plans, milestones, risks, issues, budgets and dependencies
- Provide regular reporting to the Head of Projects and Customer Solutions
- Oversee team workload, priorities and resource allocation across EDI and SAP Applications
- Coordinate testing, user acceptance, release management, training and post-go-live support
- Manage application vendor and third-party partner relationships, service performance, escalations and improvement plans
- Identify opportunities for process improvement, standardisation, automation and improved use of existing systems
Requirements
What you’ll need- Minimum five years’ experience in application management and project management
- Good understanding of business applications, enterprise systems and the corporate IT function
- Experience managing application lifecycles, including support, change, testing, release and continuous improvement
- Proven ability to deliver projects using structured project management methods; Agile, hybrid or waterfall experience desirable
- Experience with ERP, CRM, workflow, reporting or other business-critical applications
- Strong stakeholder management skills across business, IT and supplier teams
- Previous experience directly managing, coaching or developing technical or application support teams
- Strong knowledge of Microsoft 365 tools, particularly Excel, PowerPoint, Teams and SharePoint
- Experience with SAP S/4HANA or similar ERP platforms would be advantageous
- Relevant project management or service management qualification, such as PRINCE2, PMP, Agile, Scrum or ITIL, would be beneficial
- Ability to manage multiple priorities
- Strong communication skills with technical and non-technical stakeholders
- Analytical and practical problem-solving skills with attention to detail
- Customer-focused understanding of business impact and service quality
- People-management capability, including motivating teams, setting expectations and supporting professional development
- Ability to work across departments, regions and supplier teams
- Proactive, adaptable and committed to continuous improvement
Benefits
Comp & perks- Generous holiday entitlement with the option to buy up to an additional 5 days per year
- Holiday Banking scheme allowing untaken holiday to be banked for use another year
- Group Personal Pension
- Private Medical Insurance with self-funded option to cover family members
- Employee Assistance Programme available to all employees
- Personal Accident Insurance
- Cycle To Work scheme
- Gym Membership
- Dental Insurance with option to include dependent children
- Health screening
- Dining card