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About the role
Key responsibilities & impact- Provide expert technical support, maintenance, and troubleshooting for complex Hitachi products and systems at customer sites
- Install, commission, maintain, and repair Hitachi equipment and systems, including hardware and software components
- Diagnose and resolve technical issues on-site using advanced troubleshooting techniques and diagnostic tools
- Conduct system upgrades, modifications, and enhancements with minimal disruption to customer operations
- Provide technical guidance and training to customer personnel
- Document service activities, including problem descriptions, resolutions, parts used, and time spent
- Collaborate with engineering, sales, and support teams to escalate complex issues and provide product-improvement feedback
- Maintain customer satisfaction through professional communication, timely service delivery, and effective problem-solving
- Follow company safety policies, procedures, and customer site regulations
- Manage spare-parts inventory and logistics for assigned service regions
- Participate in on-call rotations and travel extensively to support customer requirements
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines
- Uphold Hitachi Energy's core values of safety and integrity
Requirements
What you’ll need- Advanced diploma in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field
- More than 5 years of experience in HV sectors of the electrical industry
- Knowledge of testing methodologies is mandatory
- Expertise diagnosing and repairing electromechanical systems, control systems, and software applications
- Experience with Hitachi MACH Control & Protection System is desirable
- Excellent problem-solving, analytical, and critical-thinking skills
- Ability to work independently in challenging environments and manage multiple priorities
- Valid driver's license and clean driving record required
- Ability to travel frequently, up to 75%
- Ability to work flexible hours, including evenings and weekends
- Exceptional communication and interpersonal skills
- Willingness to undergo pre-employment background screening and, where applicable, additional security checks
Benefits
Comp & perks- Flexible working practices to optimize personal and business performance
- International working environment
- Empowering working culture
- On-job training to grow and enhance skills
- Reasonable accommodation for qualified individuals with disabilities
- Pre-employment background and security checks conducted in accordance with applicable laws