Inside Sales Representative

Hitachi

. Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and order management within the Industrial and Utility sectors, ensuring compliance with regulations and effective communication with stakeholders. Proficient in utilizing CRM systems and Microsoft Office Suite to enhance customer interactions and support business operations.

Highest-signal resume keywords

Customer Support ExperienceOrder ManagementCRM Systems ProficiencyPower Transmission & Distribution KnowledgeProposal Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryOrder TrackingProposal DevelopmentContract Document PreparationChange Order Execution

Soft Skills

Customer Relationship ManagementProblem SolvingCommunication

Tools & Technologies

SAPSalesforce (SFDC)Microsoft Office Suite

Industry Keywords

IndustrialEPCUtilityPower GenerationPower Transmission & Distribution

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions
Coordinate closely with account managers to support and maintain customer relationships
Oversee order management with local business units to ensure timely and accurate fulfillment
Track orders and communicate delivery status to support on-time performance
Collaborate with product groups to develop bids and proposals aligned with customer requirements
Prepare and revise proposal and contract documents, ensuring clarity in scope, terms, and cost data
Investigate customer concerns and technical issues, contributing to corrective actions and continuous improvement
Execute change orders and support the collection of overdue invoices
Ensure compliance with applicable external and internal regulations, procedures, and guidelines

Requirements

What you’ll need

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Minimum three (3) years of customer support experience in Industrial, EPC, Utility, or related fields; five (5) years preferred
General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred
Experience with business-to-business customer support preferred
Proficiency with CRM systems and web portals; familiarity with SAP and Salesforce (SFDC) preferred
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
Be able to work and support West Coast of the United States.

Benefits

Comp & perks

Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Attractive health and retirement benefits
Paid leave and flexible work arrangements