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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing digital projects and services, including project execution, budgeting, and compliance with regulations. Proficient in coordinating cross-functional teams and providing technical support for substation equipment monitoring.
Highest-signal resume keywords
Project ManagementSalesforce ExperienceSAP ExperienceIIoT Device ProgrammingBudgeting and Cost Forecasting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project TrackingInventory ControlLead-Time ManagementField Service SchedulingTechnical Specifications PreparationData Accuracy ManagementCost ForecastingRoot Cause Investigation
Soft Skills
Effective CommunicationCollaborationAttention to DetailOrganizational Skills
Tools & Technologies
SalesforceSAP
Industry Keywords
Digital ServicesField ServiceSubstation Equipment MonitoringOperations ManagementTechnical Support
About the role
Key responsibilities & impact- Manage front-end technical sales support, order acceptance, and project execution for digital projects and services across the United States.
- Oversee digital field substation equipment monitoring projects, including project tracking, inventory control, lead-time management, field service scheduling, budgeting, cost forecasting, and direct management of service technicians.
- Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals.
- Manage project schedules, inventory, lead times, and field service activities.
- Directly manage service technicians and support personnel development.
- Prepare operations budgets and review and forecast direct and indirect project costs.
- Coordinate warranty and support activities with the Global Call Center to resolve customer issues.
- Serve as the subject matter resource for substation equipment monitoring projects and devices.
- Coordinate Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards.
- Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigations.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
What you’ll need- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- Bachelor’s degree in a technical or business-related field.
- 5-10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments.
- Able to organize work, manage multiple deadlines simultaneously, and maintain excellent attention to detail.
- Able to communicate effectively and collaborate across technical, operational, and customer-facing teams.
- Programming experience connecting IIoT devices; SAP experience is preferred.
- Ability to travel domestically up to 30% as business needs require.
- Commitment to Hitachi Energy’s values of safety and integrity, including taking responsibility for your actions while caring for colleagues and the business.
Benefits
Comp & perks- Opportunities to work on innovative technologies shaping the future of energy
- A collaborative environment with experienced professionals
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
- Ability to travel domestically up to 30% as business needs require