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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong technical mindset with the ability to understand complex systems and translate them into actionable plans. Proficient in project delivery, customer service, and operational efficiency, leveraging AI tools and Microsoft 365 for improved outcomes.
Highest-signal resume keywords
Project DeliveryTechnical MindsetMicrosoft 365 ProficiencyAI Tools UtilizationCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSystems UnderstandingService Efficiency ImprovementBid DevelopmentEnergy Optimisation
Soft Skills
Confident CommunicationOrganised ApproachCuriosity to LearnPractical Problem-Solving
Tools & Technologies
Microsoft 365AI ToolsCharge Management Software
Certifications & Qualifications
Relevant DegreeApprenticeshipPlacement Year
Industry Keywords
EnergyTransportSustainabilityFleet ElectrificationService Performance
About the role
Key responsibilities & impact- Support customer project delivery, developing to own workstreams with senior support
- Coordinate plans, actions, site readiness, customer packs, handovers and lessons learned
- Support site activity with technical, electrical and service specialists
- Prepare bid and new-scope inputs, including assumptions, risks, dependencies, lessons learned and evidence
- Build operational understanding of charging faults, service issues and customer context
- Improve service efficiency using AI tools, templates, trackers, repeatable processes and clearer reporting
- Support governance, action tracking, stakeholder preparation, communication and escalation
- Capture project learning for product, service, partner integration and future solution development
- Work across Programme, Service Delivery, Product, Data Science, Commercial, Sales and Hitachi Energy teams
- Promote safe site activity through visit planning, hazard awareness, readiness checks and escalation routes
- Participate in fleet electrification projects, charge management software, battery analysis, energy optimisation, partner integrations, bid development and live service learning
Requirements
What you’ll need- Interest in project delivery, operations, technology, engineering, energy, transport or sustainability
- Technical mindset with ability to understand systems, ask thoughtful questions and translate complexity into clear actions
- Confident communication across customers, technical experts and commercial colleagues
- Practical, organised approach to actions, risks, dependencies, evidence and follow-up
- Curiosity to learn across software, infrastructure, customer operations and service performance
- Willingness to get involved in varied work
- Confidence using Microsoft 365 tools
- Interest in using Copilot, AI tools or automation to improve quality and efficiency
- Relevant degree, apprenticeship, placement year or early-career experience
- Project, customer delivery, systems or engineering experience helpful
- Willingness to promote safe site activity through visit planning, hazard awareness, readiness checks and escalation routes
- Ability to travel to assess and onboard bus and commercial vehicle depots
Benefits
Comp & perks- Equal opportunity employment
- Hybrid work arrangement
- Opportunities to work on fleet electrification, energy, software, AI and automation projects
- Exposure to cross-functional collaboration across Programme, Service Delivery, Product, Data Science, Commercial, Sales and Hitachi Energy teams
- Professional development through varied project, customer delivery, systems and engineering work