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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality management and compliance, with a strong focus on ISO certification and auditing processes. Proven ability to lead cross-functional teams in driving quality improvements and customer satisfaction.
Highest-signal resume keywords
ISO CertificationQuality ManagementCross-Functional CollaborationProblem-Solving ToolsCustomer Feedback Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Data AnalysisNon-Conformance ManagementInternal Audits8D Problem SolvingRoot Cause Analysis
Soft Skills
Strong CommunicationLeadership SkillsCustomer-First Mindset
Tools & Technologies
SAP
Industry Keywords
Business OperationsQuality ProcessesAudit ReadinessRegulatory ComplianceIndustrial SectorEnergy Sector
About the role
Key responsibilities & impact- Lead the deployment of quality strategies across Field Services and Operations across select regions of the U.S.
- Partner with cross-functional teams to drive resolution of customer-reported non-conformances
- Coach teams on problem-solving tools like 8D, RCA, and non-conformance management
- Manage internal audits and ensure ISO certification compliance
- Analyze quality data to identify trends and improvement opportunities
- Collaborate across business units to harmonize and digitize quality processes
- Support warehouse inspections and ensure audit readiness
- Champion customer feedback through non-conformance reporting and customer survey analysis
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines
Requirements
What you’ll need- Bachelor’s or Master’s degree in a relevant field
- 5+ years of experience in business operations and quality processes
- 3+ years of experience with ISO certification and auditing
- Strong communication and leadership skills with a customer-first mindset
- Experience in cross-functional collaboration within industrial or energy sectors
- Familiarity with SAP is highly preferred
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Benefits
Comp & perks- Health Care (medical, dental, vision, etc.)
- Employer-sponsored pension - 401(k) Program with generous company match and contribution
- Life/AD&D Insurance
- Disability insurance
- Legal, pet, auto, home, and identity theft support
- Special needs support
- Adoption assistance
- Enhanced leave programs, including FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday leave
- Employee Resource Groups (depending on location)
- Tuition reimbursement program
- On-demand learning platforms
- Hybrid work option available depending on business needs and individual circumstances
