Regional Service Manager

Hitachi

. Manage the regional service organization to support safe, efficient, and profitable execution of service activities .

Posted 11/3/2026full-timeKelowna • CanadaMid-LevelSenior💰 CA$150,000 - CA$185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service operations and developing organizational capabilities while fostering a culture of safety and customer focus. Proven ability to collaborate across teams and maintain strong customer relationships to drive operational excellence.

Highest-signal resume keywords

Service Operations ManagementOrganizational Capability DevelopmentCustomer Relationship ManagementTeam DevelopmentCompliance with Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsRelationship-Building SkillsCollaboration SkillsCoaching SkillsAccountability

Industry Keywords

Operational ExcellenceContinuous ImprovementPerformance MetricsSafety CultureWorkforce Planning

About the role

Key responsibilities & impact

Manage the regional service organization to support safe, efficient, and profitable execution of service activities
Grow the operational capabilities, workforce, and infrastructure required to support business growth
Ensure appropriate staffing, competency development, tools, and processes are in place to meet current and future customer requirements
Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction
Monitor regional performance metrics and implement actions when improvements are needed
Build and maintain relationships with key customers and support strategic discussions regarding service execution, capabilities, and future requirements
Manage, coach, and develop a high-performing regional service team while fostering a culture of safety, accountability, collaboration, and customer focus
Collaborate with service, engineering, project management, Business Units, and North American service teams to support successful execution of customer commitments
Ensure compliance with applicable external and internal regulations, procedures, and guidelines

Requirements

What you’ll need

Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada
Experience managing service operations, customer relationships, and service execution activities
Experience developing organizational capabilities, workforce planning, and team development
Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders
Strong communication and relationship-building skills with customers and internal teams
Pre-employment background checks may include verification of employment history, education, criminal records, and other relevant information
Additional or more comprehensive background or security screenings may be required for certain roles

Benefits

Comp & perks

Opportunities to work on innovative technologies shaping the future of energy
A collaborative environment with experienced professionals across diverse teams
Access to learning platforms and career development programs that support continuous growth
Attractive health and retirement benefits
Paid leave and flexible work arrangements that support work-life balance