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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AI solutions from pilot to maturity, ensuring compliance with operational processes and policies. Proven ability to lead cross-functional teams, establish Service Level Agreements, and drive continuous improvement in service delivery.
Highest-signal resume keywords
AI Systems ManagementService Level Agreement (SLA) OversightCross-Functional Team LeadershipAgile Scrum Master CertificationOperations Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI SolutionsService ManagementOperations ManagementProcess ComplianceTeam ManagementPerformance ReviewProject ManagementTechnical Knowledge of AIDelivery ManagementSLA Performance Improvement
Soft Skills
Organizational SkillsPrioritization SkillsCommunication SkillsInterpersonal Skills
Certifications & Qualifications
Agile Scrum Master Certification
Industry Keywords
AI Platform OperationsGlobal SolutionsInternational CorporationsStrategic ProgramsDAAI Process Improvement
About the role
Key responsibilities & impact- Accountable for operations of AI solutions from pilot phase through maturity phase and transition to the targeted run team
- Lead a team composed of Application Managers and a Technical Lead
- Build support services for custom-built AI solutions or AI solution components until they reach maturity
- Set up Service Level Agreements (SLAs) with agreed service providers
- Provide support services for solutions in scope
- Review SLA performance periodically and drive required improvements
- Ensure AI solutions operate in compliance with processes and policies defined by the AI Platform Operations team
- Size, staff, and manage assigned teams
- Represent the Strategic Programs team in DAAI process improvement initiatives
- Collaborate with the DAAI Strategic Project Management Office
Requirements
What you’ll need- Bachelor's or Master’s degree in Computer Science, Information Technology, Business, or a related field
- 8+ years of experience as Service Manager, managing operations of global solutions in international corporations
- 5+ years as a people manager
- Proven experience managing cross-functional delivery teams
- Excellent organizational and prioritization skills
- Strong communication and interpersonal skills
- Agile Scrum Master certification is a plus
- Technical knowledge of AI systems and solutions
- Pre-employment background checks may include verification of employment history, education, criminal records, and other relevant information
- Additional background or security screenings may be required for certain roles
Benefits
Comp & perks- Holistic range of competitive benefits supporting financial, physical and mental wellbeing and personal development
- Detailed financial conditions and benefits information provided during the recruitment process
- Reasonable accommodation available for qualified individuals with disabilities