Technical Resource Center Analyst

Hitachi

. Respond to and resolve technical inquiries via phone, email, and ticketing system in accordance with SLAs .

Posted 10/8/2026full-timeRemote • California • United States, MexicoMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and troubleshooting hardware, software, and network issues, with a strong focus on customer service and technical documentation. Proficient in using ticketing systems and collaborating with cross-functional teams to enhance product quality and user experience.

Highest-signal resume keywords

Technical Support ExperienceIT Environment KnowledgeTicketing Systems ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical DocumentationSystem Performance MonitoringWindowsLinuxTCP/IPDNSRemote Support ToolsKnowledge Base DevelopmentConfiguration Management

Soft Skills

Analytical SkillsCustomer-Focused ServiceTeam CollaborationTraining and GuidanceWritten Communication

Tools & Technologies

ServiceNowZendeskHitachi ProductsRemote Support Tools

Certifications & Qualifications

CompTIA A+Network+CiscoRedHatAzureAWSGCPOracle

Industry Keywords

Technical SupportCorporate EnvironmentEnterprise EnvironmentIT SupportCustomer Service

Tech Stack

Tools & technologies

AWSAzureDNSGoogle Cloud PlatformLinuxOracleServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to and resolve technical inquiries via phone, email, and ticketing system in accordance with SLAs
Diagnose and troubleshoot hardware, software, and network issues for Hitachi products and services
Escalate complex or unresolved issues to appropriate or development teams, with documentation and follow-up
Maintain detailed records of support interactions, resolutions, and configurations in the ticketing system
Develop knowledge base articles, FAQs, and technical documentation
Train and guide users and junior team members on Hitachi products and systems
Participate in testing and evaluation of new products, updates, and solutions
Monitor system performance and identify potential issues or improvements
Collaborate with engineering, sales, and product management teams to address customer needs and enhance product quality
Follow company policies, procedures, and security protocols

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
5+ years of experience in a technical support role, preferably within a corporate or enterprise environment
Strong understanding of IT environments, including Windows, Linux, TCP/IP, DNS, and common business applications
Excellent problem-solving and analytical skills
Exceptional written and verbal communication skills, with ability to explain technical concepts clearly to non-technical users
Proficiency with ticketing systems such as ServiceNow or Zendesk and remote support tools
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Customer-focused commitment to high-quality service
Relevant industry certifications or training such as CompTIA A+, Network+, Cisco, RedHat, Azure, AWS, GCP, or Oracle are a plus

Benefits

Comp & perks

Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, subject to program conditions and restrictions
Industry-leading benefits, support, and services for holistic health and wellbeing
Flexible arrangements that work for you (role and location dependent)
Autonomy, freedom, and ownership
Reasonable accommodations during the recruitment process