Business Systems Analyst

Hively

. Implement, administer, secure, and continuously improve Hively’s SaaS platforms and reporting .

Posted 9/25/2026full-timePleasanton • California • United StatesMid-LevelSenior💰 $96,000 - $104,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Implement, administer, secure, and continuously improve Hively’s SaaS platforms and reporting
Administer and support program technology platforms focused initially on Measure C Contracted Slots and Operating Grants
Configure workflows, business rules, reference data, notifications, and system settings
Gather and document business requirements through process maps, user stories, and acceptance criteria
Maintain documentation of configurations, business rules, workflows, and technical decisions
Define key metrics related to enrollment, slot utilization, provider payments, and grant performance
Design, build, and maintain reports and dashboards for leadership and program operations
Validate report logic, document metric definitions, and support staff interpretation of results
Support recurring and ad hoc reporting to county, state, and First 5 Alameda County funders
Plan and lead UAT for new functionality, vendor releases, upgrades, and configuration changes
Coordinate release communications and end-user training
Track defects and vendor issues and make go/no-go recommendations
Ensure data accuracy through validation rules, exception reporting, duplicate controls, and reconciliation
Monitor data exchanges between program systems and partner agencies and resolve failures with vendors
Administer user access and role-based permissions using least-privilege principles
Support privacy, security, auditability, data sharing, and record-retention compliance
Serve as a technical escalation point for complex application, integration, and system issues
Maintain audit-ready documentation of access, changes, testing, and incidents
Collaborate with the Director of Data & Systems, program and operations staff, Data & Reporting, Compliance, Finance, vendors, and external partners

Requirements

What you’ll need

Bachelor's degree in Information Systems, Business, Computer Science, or a related field, or equivalent relevant experience
Three or more years of experience as a business systems analyst, business analyst, or in a similar role supporting enterprise or SaaS business applications
Demonstrated experience gathering and documenting business requirements, including process mapping, user stories, and acceptance criteria
Experience building reports or dashboards for leadership audiences, and translating data into clear, decision-ready information
Experience planning and leading user acceptance testing, including writing test scripts and coordinating business testers
Working knowledge of relational data concepts and ability to write or interpret basic SQL queries
Hands-on experience configuring business applications, including workflows, business rules, roles, and permissions
Strong facilitation and communication skills with non-technical program staff and technical vendors
Strong documentation and organizational skills, and ability to manage multiple priorities
Ability to sit or stand for extended amounts of time
Manual dexterity to use a telephone and computer
Ability to hear and understand speech in person and by telephone
Ability to speak clearly in normal conversations and over the telephone

Benefits

Comp & perks

Medical, dental, and vision plans covered at 100% for the employee
Health & Dependent Care FSA
14 Paid Holidays + 4 flex holidays, including your birthday
Generous paid time off policy (over 3 weeks per year)
Tuition Reimbursement ($1,000/year)
Employee Appreciation Program
Life & Long Term Disability Insurance covered 100% by Hively
403(b) plan
SEP-IRA plan with an employer contribution of 5% of annual salary
Learning & Development Opportunities
Financial wellness program with unlimited access to personal financial advisors
Industry competitive salary ranges