Hively

Business Analyst

• Implement, administer, secure, and continuously improve Hively’s SaaS platforms and reporting
• Administer and support program technology platforms focused initially on Measure C Contracted Slots and Operating Grants
• Configure workflows, business rules, reference data, notifications, and system settings
• Gather and document business requirements through process maps, user stories, and acceptance criteria
• Maintain documentation of configurations, business rules, workflows, and technical decisions
• Define key metrics related to enrollment, slot utilization, provider payments, and grant performance
• Design, build, and maintain reports and dashboards for leadership and program operations
• Validate report logic, document metric definitions, and support staff interpretation of results
• Support recurring and ad hoc reporting to county, state, and First 5 Alameda County funders
• Plan and lead UAT for new functionality, vendor releases, upgrades, and configuration changes
• Coordinate release communications and end-user training
• Track defects and vendor issues and make go/no-go recommendations
• Ensure data accuracy through validation rules, exception reporting, duplicate controls, and reconciliation
• Monitor data exchanges between program systems and partner agencies and resolve failures with vendors
• Administer user access and role-based permissions using least-privilege principles
• Support privacy, security, auditability, data sharing, and record-retention compliance
• Serve as a technical escalation point for complex application, integration, and system issues
• Maintain audit-ready documentation of access, changes, testing, and incidents
• Collaborate with the Director of Data & Systems, program and operations staff, Data & Reporting, Compliance, Finance, vendors, and external partners

Business Systems Analyst