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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in Microsoft Power BI and the full Microsoft Office suite, with a strong ability to analyze operational data and manage resource planning in a professional services environment. Proven track record of building partnerships and delivering actionable insights across multiple service lines and departments.
Highest-signal resume keywords
Microsoft Power BIOperational Data AnalysisResource PlanningCRM Systems ManagementArtificial Intelligence Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFinancial Data InterpretationProject ManagementUtilization TrackingBusiness Forecasting
Soft Skills
Self-MotivatedProactive MindsetCollaborative WorkBuilding Trusted PartnershipsManaging Competing Priorities
Tools & Technologies
Microsoft Office SuiteCRM SystemsExcelPower BI
Industry Keywords
Professional ServicesService Line LeadershipKey Performance IndicatorsResource Needs AssessmentBusiness Initiatives
About the role
Key responsibilities & impact- Act as the primary liaison between Service Line Leadership and support functions including Finance, HR, and IT
- Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting, interpret financial data, and develop reporting using Excel or Power BI
- Coordinate Service Line Leads’ meetings, including agenda preparation, materials development, and action-item follow-up
- Support resource planning by tracking team capacity, utilization, and staffing needs
- Coordinate special projects and business initiatives, including data analysis and reporting
- Support onboarding of new Partners and integration of acquisitions
- Coordinate with Finance to support delivery against key performance indicators (KPIs)
Requirements
What you’ll need- 5+ years of experience in similar operations roles assessing operational data, utilization, resource needs, and business forecasts in a professional services environment
- 2+ years of experience working for professional services organizations
- Advanced proficiency with Microsoft Power BI
- Strong command of the full Microsoft Office suite
- Recent experience supporting multiple service lines, departments, business units, practice areas, entities, or similar structures
- Track record of managing competing operational priorities and delivering accurate, actionable information across concurrent initiatives
- Strong command of CRM systems to manage pipelines, projects, and resources
- Proven experience using Artificial Intelligence (AI) tools to improve efficiency and streamline workflows, with understanding of their capabilities and limitations
- Ability to build trusted partnerships with leaders, delivery teams, and support functions across multiple service lines and regions
- Self-motivated and proactive mindset
- Ability to work independently and collaboratively
Benefits
Comp & perks- Comprehensive health coverage
- Retirement savings with company contribution
- PTO
- Performance bonus opportunities
- Robust training and development programs
- Career progression support
- Collaborative culture
- Opportunities for creative problem-solving and contributing to innovative direction
- Ability to leverage HKA’s network, industry presence, and reputation to accelerate career development and connections
