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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the implementation of MAP products, ensuring alignment between partner needs and technical solutions while maintaining strong stakeholder relationships. Proficient in developing actionable requirements and providing technical guidance to enhance customer service and operational efficiency.
Highest-signal resume keywords
Implementation ManagementStakeholder EngagementRequirements DocumentationTechnical GuidanceCustomer-Centered Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringSystem ConfigurationTechnical SetupProgram DocumentationProduct TrainingTechnical ConsultingData AnalysisProcess ImprovementRisk IdentificationWorkflow Documentation
Soft Skills
CollaborationCustomer FocusTrustResults OrientationComplexity Management
Certifications & Qualifications
Bachelor’s Degree10 Years Relevant Experience
Industry Keywords
MAP SuiteNWEA ProductsEducation AgencyPartner SuccessStakeholder Communication
About the role
Key responsibilities & impact- Lead implementation of the MAP suite of products for contracted state and district programs
- Serve as a liaison among partners and internal teams, translating partner and business needs into actionable requirements
- Assess technical readiness for MAP products with assigned programs and internal teams
- Gather state education agency requirements and create actionable requirements documents
- Ensure traceability from business needs through delivered solutions
- Manage requirement changes and communicate them to stakeholders
- Facilitate system configuration for organizational hierarchies, state user roles, and student roster files
- Document onboarding workflows with Partner Success
- Coordinate product training, implementation, lab readiness, technical setup, pre-test planning, post-test review, and technical consulting or support
- Identify partner needs, issues, and risks with program stakeholders
- Mentor, onboard, and train Solution Delivery Consultants and Associates
- Maintain in-depth technical understanding of NWEA products and their integration with school environments
- Coordinate planned outage and unplanned service disruption communications
- Prepare and present summaries of technical issues, resolutions, and recommendations
- Conduct or participate in product presentations and demonstrations
- Provide technical guidance for kickoffs and workshops
- Develop or review program documentation, reports, presentations, and related deliverables
- Engage internal and external stakeholders and build networks with organizational decision-makers
- Support high-quality customer service for MAP Suite partners
- Support process and product improvements across MAP Suite Delivery & Operations
Requirements
What you’ll need- Bachelor’s degree or 10 years of relevant experience
- 5–15 years of relevant work experience
- Customer focus: Builds strong relationships and delivers customer-centered solutions
- Collaboration: Develops partnerships and works effectively toward shared objectives
- Trust: Earns confidence through honesty, integrity, and authenticity
- Results: Consistently achieves outcomes in challenging circumstances
- Complexity management: Makes sense of complex, high-volume, and sometimes contradictory information
- Innovation: Creates better ways for the organization to succeed