Senior Service Center Manager

HMH

. Lead safe, reliable and profitable delivery of drilling lifecycle services across workshops in Dubai and Abu Dhabi, including repairs, overhauls, modifications, field service operations and after-sales support .

Posted 11/11/2026full-timeDubai • United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical knowledge of drilling equipment maintenance, inspection, and repair while effectively managing operations across multiple workshops. Proven ability to lead teams, drive performance, and ensure compliance with HSSE standards.

Highest-signal resume keywords

Drilling Equipment MaintenanceSAP ProficiencyManagement ExperienceContract AdministrationHSSE Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Drilling Lifecycle ServicesOperational Performance ManagementQuality Standards ImplementationCost Tracking and Revenue PostingCapacity PlanningVendor QualificationRoot Cause AnalysisTechnical JudgmentPerformance Goal SettingProcess Improvement Initiatives

Soft Skills

Excellent Verbal CommunicationProactive ApproachAccountabilityNegotiation SkillsCross-Department Collaboration

Industry Keywords

HSSE ControlsField Service OperationsCustomer AcceptanceWarranty ObligationsChange ControlCost OverrunsScope LeakageMargin ErosionWorkload Capacity PlansTechnical Support

About the role

Key responsibilities & impact

Lead safe, reliable and profitable delivery of drilling lifecycle services across workshops in Dubai and Abu Dhabi, including repairs, overhauls, modifications, field service operations and after-sales support
Own operational performance, quality and customer commitments under the direction of the DLS Director, MENA
Manage both workshops as one operation using consistent processes, quality standards and HSSE controls
Plan resources, competence, tooling and equipment maintenance for each site
Manage execution from planning through delivery, testing, customer acceptance and closeout
Maintain integrated workload and capacity plans across both locations
Lead daily execution and backlog reviews; anticipate bottlenecks and implement recovery plans
Apply technical judgment to complex issues and coordinate with Engineering, Quality and product specialists
Drive utilization and cost targets while protecting quality and safe workloads
Qualify capable vendors and subcontractors with Sourcing, Supply Chain, Engineering and Quality
Prepare business cases for capacity, equipment and process improvements and deliver approved initiatives
Set performance expectations, goals and reviews for teams in both locations
Address underperformance or conduct issues in line with HR policy
Develop talent through mentoring, competency assessments, training and succession planning
Deliver approved profit and margin targets; manage cost overruns, scope leakage and margin erosion
Ensure accurate SAP cost and revenue postings and timely invoicing with Finance
Provide reporting and forecasts and escalate quantified material risks
Act as the main operational contact for customers on service delivery and technical issues
Conduct customer visits with Sales and close agreed actions
Support Sales with technical, capacity and cost input to proposals
Release equipment only after required inspections, testing, certification and approvals with complete traceable documentation
Resolve warranty cases through root cause analysis and corrective action
Lead HSSE performance, risk assessments, safe systems of work and regulatory compliance
Ensure incidents, near misses and nonconformities are investigated and HSSE and audit actions are closed on time

Requirements

What you’ll need

Bachelor's degree from an accredited university or college in an Engineering discipline or relevant discipline, or a high school diploma/GED with at least 15 years of relevant experience
Minimum 10 years of relevant professional-level experience
Minimum 5 years of management experience and leading organizations
Strong technical knowledge of drilling equipment maintenance, inspection, repair, overhaul and testing
Ability to challenge recommendations and recognize when specialist input is needed
Practical SAP proficiency in service and project orders, cost and revenue tracking, work in progress and billing
Strong commercial judgment in job costing, margin analysis and forecasting
Sound knowledge of global contract administration, contract scope, warranty obligations and change control
Ability to operate within delegated authority
Excellent verbal communication skills, including persuading leaders and negotiating with customers, vendors and partners
Proactive and accountable approach; ability to anticipate demand and delivery risks, challenge inefficient practices, develop evidence-based solutions and complete multiple tasks
Ability to work effectively across departments
Willingness to travel for customer and operational needs

Benefits

Comp & perks

Competitive pay and benefits
Professional development opportunities
Casual and inclusive work environment
Knowledgeable, global team environment