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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in specimen collection, processing, and patient registration while ensuring compliance with laboratory procedures and safety standards. Capable of providing excellent customer service and logistical support, with a focus on continuous improvement and training of new staff.
Highest-signal resume keywords
VenipunctureSpecimen CollectionPatient RegistrationBilingual Spanish ProficiencyBasic Life Support Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Specimen ProcessingPatient Order EntryBasic ArithmeticSafety Rule InterpretationReport Writing
Soft Skills
Effective CommunicationProblem SolvingCustomer ServiceTeam SupportMentoring
Tools & Technologies
Word Processing SoftwareElectronic Documentation Systems
Certifications & Qualifications
Basic Life Support CertificationValid Driver's License
Industry Keywords
Laboratory ProceduresContinuous Service ImprovementSOPsSpecimen SuitabilityPatient Satisfaction Surveys
About the role
Key responsibilities & impact- Perform venipunctures at HNL clients and home draw locations
- Collect specimens and explain proper patient collection procedures
- Clarify orders and pre-analytical test requirements
- Perform patient registration, requisition lab orders, and verify billing information
- Assess specimen suitability according to laboratory criteria and SOPs
- Travel to nursing homes, home draw sites, and other locations for specimen collection
- Process, store, and transport specimens according to laboratory procedures
- Respond to customer inquiries about specimen requirements and testing schedules
- Maintain knowledge of specimen requirements and collection devices
- Maintain supply inventory and an orderly work area
- Provide on-call and mobile services as required
- Assist with orientation, training, and mentoring of new staff
- Report collection statistics, patient wait times, and patient satisfaction surveys
- Participate in Continuous Service Improvement and continuing education programs
- Record and document mileage reimbursement through established electronic processes
- Perform waived testing, patient order entry, and specimen processing with general supervision
- Provide logistical support to team members and general assistance to customers
Requirements
What you’ll need- High school diploma or GED
- 6 months to 2 years related experience and/or training preferred
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before customers or employees
- Bilingual Spanish proficiency may be required based on service location
- Ability to perform basic arithmetic and calculate rates, ratios, and percentages
- Ability to apply common-sense understanding and solve problems in standardized situations
- Knowledge of word processing software
- Valid driver’s license from the state of residence and clean driving record
- Reliable transportation accessible for essential duties
- American Heart Association Basic Life Support certification covering adults, children, and infants; certification will be provided if needed
Benefits
Comp & perks- Mileage reimbursement for necessary work expenses
- Basic Life Support certification will be provided if needed
- Reasonable accommodations for individuals with disabilities
- Equal employment opportunity and employment programs including benefits and educational programs/social activities