HNL Lab Medicine

Accounts Receivable

• Coordinate patient, client, and insurance billings for the medical facility
• Maintain detailed knowledge of third-party payor billing requirements and rules
• Verify financial and demographic information
• Apply allowances, discounts, and co-payments properly
• Process insurance payments in the computerized system
• Obtain prior authorizations and perform patient benefit investigations
• Contact accounts, physicians, or patients to obtain missing billing information
• Re-bill insurance companies or other third parties to secure payment
• Assist with training personnel on the computerized billing system
• Adhere to department Standard Operating Procedures
• Respond to patient/client billing and statement inquiries by phone or mail
• Obtain and mail invoice copies upon request
• Research and process customer claims of invoice payment
• Answer accounts receivable phone inquiries and follow up with patients/clients
• Identify insurance or patient overpayments and submit refund request forms
• Investigate insurance denials to maximize reimbursement
• Accept additional responsibilities during staffing shortages

Accounts Receivable Representative

Phlebotomist

• Perform venipunctures at HNL clients and home draw locations
• Collect specimens and explain proper patient collection procedures
• Clarify orders and pre-analytical test requirements
• Perform patient registration, requisition lab orders, and verify billing information
• Assess specimen suitability according to laboratory criteria and SOPs
• Travel to nursing homes, home draw sites, and other locations for specimen collection
• Process, store, and transport specimens according to laboratory procedures
• Respond to customer inquiries about specimen requirements and testing schedules
• Maintain knowledge of specimen requirements and collection devices
• Maintain supply inventory and an orderly work area
• Provide on-call and mobile services as required
• Assist with orientation, training, and mentoring of new staff
• Report collection statistics, patient wait times, and patient satisfaction surveys
• Participate in Continuous Service Improvement and continuing education programs
• Record and document mileage reimbursement through established electronic processes
• Perform waived testing, patient order entry, and specimen processing with general supervision
• Provide logistical support to team members and general assistance to customers

Accounts Receivable Representative

Mobile Phlebotomist