Slot Attendant

Ho-Chunk, Inc.

. Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC .

Posted 9/17/2026full-timeOmaha • Nebraska • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong guest service skills, effectively resolving concerns with empathy and professionalism while maintaining compliance with gaming regulations. Proficient in using mobile devices and technology to enhance guest interactions and support casino operations.

Highest-signal resume keywords

Customer Service ExperienceNebraska Gaming LicenseSlot Systems ExperienceCommunication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Slot Machine OperationManual Jackpot PayoutsTroubleshooting Slot MachinesPlayer Account CreationTicket Printer Maintenance

Soft Skills

Interpersonal SkillsEmpathyProfessionalismFlexibilityTeam Collaboration

Tools & Technologies

Mobile DevicesTabletsTouchscreen TechnologySmartphonesTablet-Based Applications

Certifications & Qualifications

Nebraska Gaming License

Industry Keywords

Gaming RegulationsCasino OperationsHospitality IndustryEntertainment IndustryCompulsive Gambling Plan

About the role

Key responsibilities & impact

Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC
Maintain a visible presence on the gaming floor and promptly respond to guest requests and service needs
Provide professional, courteous, and friendly guest service
Assist guests with slot machine operation and explain game rules, payouts, and jackpots
Resolve guest concerns with empathy, professionalism, and commitment to guest satisfaction
Perform slot machine resets and complete manual jackpot payouts in accordance with company procedures and gaming regulations
Refill ticket printers with voucher paper and perform minor troubleshooting and repairs on slot machines and related equipment
Maintain accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment
Serve as a signatory on hand-paid jackpots as required
Create player accounts and issue player loyalty cards
Assist guests with beverage requests and coordinate service when needed
Maintain professional working relationships with guests, team members, and leadership
Participate in required training programs and departmental meetings
Assist in onboarding and training new team members as assigned
Comply with the Company Compulsive and Problem Gambling Plan, gaming regulations, and company policies
Maintain flexibility in scheduling and perform other assigned duties

Requirements

What you’ll need

Must be at least 21 years of age
High School Diploma, GED, or equivalent experience
Previous customer service experience
Ability to obtain and maintain a Nebraska Gaming License
Strong communication and interpersonal skills
Ability to use mobile devices, tablets, and touchscreen technology
Commitment to providing outstanding guest service
Evening, weekend, holiday, and varying shifts required based on business needs
Preferred: One (1) year of experience in the gaming, casino, hospitality, or entertainment industry
Preferred: Experience with slot systems and casino operations
Preferred: Proficiency with Microsoft Office applications
Preferred: Experience using smartphones and tablet-based applications

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Federal Employees Medical Coverage
401(k) with Day One Vesting and Company Match
Quarterly Incentive Program
Paid Vacation, Holidays, and Sick Time
Discounted Team Member Meal Program
Additional Voluntary Benefit Options