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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative support capabilities, with proficiency in Microsoft Office tools and the ability to manage homeowner records and communications effectively. Exhibits organizational skills and a detail-oriented approach to support community management and vendor coordination.
Highest-signal resume keywords
Customer Service ExperienceProficient In Microsoft Outlook, Word, Excel, And TeamsExperience With VantacaStrong Verbal And Written CommunicationOrganized And Detail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing Proficiency Of At Least 45 WPMDocument ManagementSpreadsheet ManagementDatabase ManagementCommunity Association Management
Soft Skills
Interpersonal SkillsProblem-Solving SkillsFlexibility And AdaptabilityAccountability And Follow-ThroughTeam-First Approach
Tools & Technologies
VantacaMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Homeowner Association (HOA)Community ManagementVendor ManagementCustomer-First MindsetHospitality
About the role
Key responsibilities & impact- Respond to homeowner questions and requests by phone, email, action items, and other communication channels
- Maintain accurate homeowner account notes and community records
- Prepare, send, and track violation correspondence through Vantaca
- Review, organize, and help coordinate architectural requests
- Organize and distribute community newsletters and other communications
- Create and track maintenance work orders through Vantaca
- Support the Customer Service phone queue as needed
- Assist Community Managers with the day-to-day needs of their assigned communities
- Attend association meetings periodically when requested
- Track insurance renewals, bids, and related information through Vantaca
- Organize bids, contracts, and other community documents
- Coordinate special mailings and community communications
- Assist with vendor management and follow-up
- Support entry-system administration, including pool fobs and gate access
- Maintain amenity reservations for assigned communities, as applicable
- Conduct scheduled community standards tours with Community Managers
- Maintain accurate electronic files and records
- Work alongside Community Managers and team members to support homeowners, board members, vendors, and managed communities
Requirements
What you’ll need- Experience in customer service, administrative support, hospitality, property management, real estate, retail, or other service-oriented environments welcomed
- Experience in HOA or community association management is a plus but not required
- Strong verbal and written communication
- Excellent customer service and interpersonal skills
- Organized, detail-oriented, and able to manage competing priorities
- Sound judgment, problem-solving skills, and resourcefulness
- Ability to maintain accurate homeowner records and correspondence
- Comfortable working with spreadsheets, databases, email, and document-management systems
- Proficient in Microsoft Outlook, Word, Excel, and Teams
- Comfortable learning industry technology such as Vantaca
- Typing proficiency of at least 45 WPM
- Ability to work collaboratively and take direction from multiple team members
- Honesty, respect, and a strong work ethic
- A customer-first mindset
- Accountability and follow-through
- Flexibility and adaptability
- A positive, professional demeanor
- Willingness to learn from experience and feedback
- A team-first approach
- A valid driver’s license and acceptable driving record are required
Benefits
Comp & perks- Generous paid time off from day one
- 17 paid holidays a year, including your birthday, eligible from day one
- Certification support to help you build a career in community association management
- Medical, Dental, Vision, and Life coverage
- 401(k) with employer match
- A team and leadership structure built to help you learn, grow, and take the next step in your career