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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing homeowner accounts, including monitoring delinquencies, processing payments, and maintaining accurate financial records. Exhibits strong organizational skills and attention to detail while communicating effectively with residents and internal teams.
Highest-signal resume keywords
QuickBooks OnlineFinancial Record MaintenanceAttention To DetailClear Communication SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableBookkeepingFinancial DocumentationLate Fee ProcessingData Entry
Soft Skills
Organizational SkillsProfessional DemeanorMulti-tasking AbilityProblem Solving
Tools & Technologies
Microsoft OfficeProperty Management SoftwareEmail Communication
Industry Keywords
Accounting ProceduresCommunity Association ManagementFinancial SystemsBilling Schedules
About the role
Key responsibilities & impact- Monitor delinquent homeowner accounts, prepare and distribute notices, maintain collection records, and coordinate follow-up with Community Association Managers
- Respond to homeowner inquiries regarding account balances, payments, assessments, fees, and ledger discrepancies; research and resolve routine issues and escalate complex matters
- Post approved fees, fines, and other applicable charges to homeowner ledgers with proper authorization, coding, and supporting documentation
- Prepare, enter, and verify late fees and credit card processing charges in QuickBooks Online according to billing schedules and procedures
- Coordinate incoming mail and promptly and securely route checks, invoices, and other financial documents
- Prepare and process electronic check deposits, verify amounts and documentation, and maintain deposit records
- Maintain organized financial records in accounting and property management systems
- Follow accounting procedures, internal controls, and departmental deadlines
- Communicate with residents, Community Association Managers, and internal accounting personnel
- Assist with general accounting and administrative tasks
- Identify workflow improvements for accuracy, consistency, and efficiency
Requirements
What you’ll need- High school diploma or equivalent
- Strong attention to detail and organizational skills
- Basic computer proficiency, including Microsoft Office applications and email
- Clear written and verbal communication skills
- Ability to manage multiple tasks, prioritize deadlines, and maintain accurate records
- Professional demeanor when handling resident questions and sensitive financial information
- Willingness to learn accounting procedures, financial systems, and company-specific processes
- Associate degree or coursework in accounting, finance, or business administration (preferred)
- Previous experience in an administrative, customer service, bookkeeping, or accounts receivable role (preferred)
- Familiarity with QuickBooks Online, property management software, or other accounting systems (preferred)
Benefits
Comp & perks- Hybrid Work From Home Schedule (after initial 6-months)
- Option for Half Day Fridays When Work is Complete
- Industry Leading Healthcare
- Retirement Savings Plan with 4% Match
- Bonus Opportunities
- Generous PTO Package
- Corporate Sponsored Wellness Program
- Quarterly Company Outings/Events
