HOATalent

Community Manager

• Serve as primary point of contact for homeowners, providing clear, timely updates through resolution
• Act as liaison to boards of directors; keep boards informed, carry out board policies and resolutions, and support board recruitment and training
• Build and maintain working relationships with local developers and builders, supporting communication, issue resolution, and community transitions
• Conduct scheduled drive-through compliance inspections, document violations, and coordinate notices and follow-up per each association's governing documents
• Source bids, secure vendors, and manage the RFP process for association repairs and projects
• Assist with preparing and monitoring annual association budgets
• Facilitate the architectural and design review and approval process
• Plan and attend board and annual meetings, including occasional evenings and weekends
• Manage an assigned portfolio of 11 associations, approximately 1,200 doors

Associate Community Manager

Project Manager

• Prospect and pitch project management services directly to community association Boards of Directors, including attending board meetings and delivering sales presentations
• Build and manage a pipeline of prospective association clients, tracking outreach and conversion
• Advise on and help develop marketing materials that support the sales function
• Once contracted, plan and schedule construction/repair projects, coordinating budgets, payments, and recordkeeping
• Direct contractors and subcontractors on active projects, ensuring scope and contract compliance
• Serve as a trusted advisor to boards and on-site managers, using industry knowledge to guide decisions and manage expectations
• Provide occasional after-hours support for urgent/emergency matters
• Support oversight of an on-call maintenance team as needed

Manager

• Support the Portfolio Property Manager in preparing for and attending board meetings, annual meetings, and special meetings
• Draft meeting packets, minutes, and follow-up correspondence
• Help maintain organized records of board decisions and community policies
• Assist with day-to-day operations across multiple communities
• Help coordinate vendor service contracts, including landscaping, maintenance, and security
• Track bids and proposals and support vendor evaluation
• Schedule and follow up on capital improvement projects, inspections, and preventative maintenance
• Help ensure compliance with HOA/condo governing documents, New York regulations, and insurance requirements
• Support enforcement processes and violation documentation
• Maintain organized records of contracts, policies, and legal correspondence
• Respond to routine resident inquiries, escalating as needed
• Help create and distribute community communications, notices, and updates
• Build positive relationships with residents and support community engagement efforts

Assistant Portfolio Property Manager

Business Development Rep

• Lead and manage a team of BDRs to achieve and exceed quarterly performance goals
• Drive accountability, consistency, and execution across outbound sales activities
• Establish a culture focused on professionalism, urgency, responsiveness, and continuous improvement
• Identify and develop top performers while proactively managing underperformance
• Conduct regular performance reviews, coaching sessions, and improvement plans
• Ensure the team meets outbound activity expectations across calls, emails, follow-ups, and prospecting coverage
• Monitor outbound activity, engagement rates, talk time, and pipeline generation metrics
• Improve conversion performance from conversations to meetings, meetings to completed meetings, and completed meetings to proposal opportunities
• Refine messaging, objection handling, scripts, and outreach strategies based on performance data
• Conduct weekly 1:1 coaching sessions with every BDR
• Review recorded calls and provide structured coaching on qualification, objection handling, and conversion effectiveness
• Participate in live call blocks and real-time coaching sessions
• Support enablement for industry knowledge, product positioning, sales messaging, AI tools, and workflow optimization
• Ensure accurate and timely CRM usage across the team
• Maintain standards for activity logging, notes, follow-up tracking, deal hygiene, lead routing, and SLA adherence
• Monitor dashboards and reporting to identify risks, trends, and opportunities
• Maintain alignment with Account Executives and leadership on meeting quality and pipeline standards
• Ensure 100% of BDR activity is logged in CRM within 24 hours
• Review at least 10 recorded calls per BDR monthly
• Spend at least 3 hours weekly listening to live calls or participating in call blocks
• Review team dashboards multiple times per week and monitor outbound performance daily
• Ensure inbound leads are worked within SLA requirements
• Maintain communication and follow-through with BDRs, AEs, and leadership

Associate Community Manager

Project Manager

Assistant Portfolio Property Manager

Business Development Manager