Assistant Association Manager

HOATalent

. Serve as the primary point of contact for owner and resident inquiries via phone and email .

Posted 10/17/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on responsiveness and professionalism while managing community operations and vendor relationships. Proficient in financial reporting and budget preparation, with experience in property management and HOA regulations.

Highest-signal resume keywords

Customer Service ExperienceProperty Management SoftwareFinancial ReportingVendor CoordinationHOA/COA Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget PreparationFinancial ReportingVendor ManagementCommunity OperationsWork Order Processing

Soft Skills

ProfessionalismCommunicationProblem-SolvingOrganizational SkillsResponsiveness

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordAppFolioYardi

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HOA ManagementCOA ManagementCommunity Association RegulationsRental Property ManagementHospitality Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for owner and resident inquiries via phone and email
Resolve issues with professionalism and urgency
Assist 2–3 managers and support 10–15 communities
Communicate responsively with clients, residents, vendors, and team members
Support the Property Manager with day-to-day community operations
Coordinate vendors, process work orders, conduct site visits, and provide coverage when the manager is off
Assist with budget preparation, banking tasks, and financial reporting
Obtain vendor proposals and manage service contracts
Enforce community rules and regulations consistently and professionally
Attend occasional weekday evening board meetings, averaging 5–10 per month
Respond to after-hours emergencies as needed
Maintain organized records and task lists and follow through on open items

Requirements

What you’ll need

3–5 years of external-facing, high-volume customer service experience
Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver's license and reliable transportation
Dedicated home workspace with high-speed internet
Ability to travel within the Cleveland metro area several times per week
Must reside within 45 minutes of Cleveland, OH
Must pass a criminal background and credit history check before hire
Property management experience is nice to have
Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar) is nice to have
Familiarity with HOA governing documents, CC's, or community association regulations is nice to have

Benefits

Comp & perks

Mileage reimbursement for community travel
Health, dental, vision, disability, and life insurance
401(k) retirement plan with employer match
Ample paid time off (personal and vacation)
13 paid company holidays
Referral bonus program
Hybrid schedule, primarily remote from a home office
Mileage reimbursed for community travel