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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while effectively managing HOA and condo association operations. Proficient in communication and customer service, with a focus on supporting community management and vendor coordination.
Highest-signal resume keywords
Organizational SkillsCustomer Service ExperienceProfessional CommunicationSpanish FluencyAdministrative Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice ProcessingExpense TrackingContract CoordinationProject CoordinationProperty Inspections
Soft Skills
MultitaskingPositive AttitudeDiscretionIndependenceTimely Response
Tools & Technologies
OutlookWordExcelGoogle WorkspaceQuickBooks
Industry Keywords
HOA OperationsCondo Association ManagementVendor CoordinationCommunity ManagementLocal Travel
About the role
Key responsibilities & impact- Assist Community Managers with day-to-day HOA and condo association operations
- Schedule maintenance and service requests and coordinate follow-through with vendors
- Solicit bids and support contract coordination for maintenance, landscaping, and building services
- Meet vendors and residents onsite as needed
- Support property inspections and project coordination across the portfolio
- Serve as a primary point of contact for homeowners, board members, vendors, and internal teams
- Respond to emails, calls, and service requests in a timely manner
- Draft and distribute resident and board communications
- Assist with invoice processing, expense tracking, and approvals
- Support board meeting preparation, including agendas, minutes, and follow-up items
Requirements
What you’ll need- Strong organizational and multitasking skills
- Ability to work independently and manage deadlines
- Professional written and verbal communication skills
- Customer-service mindset with a positive attitude
- Ability to handle sensitive information with discretion
- Comfort using computers and office software (Outlook, Word, Excel; Google Workspace proficiency preferred; QuickBooks exposure is a plus but not required)
- 1 to 2 years of administrative or customer service experience
- Bachelor's degree in Business, Real Estate, or a related field, or equivalent work experience
- Local travel throughout Chicago; must have a valid driver's license and reliable vehicle
- Must be conversationally fluent in Spanish
- Physical demands may include lifting up to 35 lbs, standing, sitting, walking, and occasional climbing
- Must be able to work at a personal computer and talk on the phone for extended periods
- Ability to work extended or flexible hours and occasionally weekends to meet deadlines
- Ability to respond to emergencies during and after business hours in a timely manner
Benefits
Comp & perks- Industry-leading healthcare: Medical, Dental, Life, and HSA
- 401(k) retirement savings plan
- Work from home and flexible schedule options
- Generous PTO package
