HOA/COA Director of Operations

HOATalent

. Own the employee lifecycle and company brand .

Posted 10/8/2026full-timeUnited StatesLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the employee lifecycle, including onboarding, offboarding, and employee relations, while effectively administering benefits and compliance. Proven ability to enhance employee performance and retention through strategic planning and community engagement.

Highest-signal resume keywords

HR Generalist ExperienceOnboarding And OffboardingPTO AdministrationPerformance Improvement PlansWebsite Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsI-9 ComplianceCOBRA Administration401k AdministrationDrafting Position DescriptionsPerformance Improvement PlansPTO ReportingRecruitmentRetention PracticesCommunity Outreach

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

Monday.comMicrosoft TeamsZoomWebsite CMSVantacaHappyCo

Industry Keywords

Employee LifecycleTalent RecruitmentEmployee Morale EventsCommunity Association ManagementMulti-Family Property Management

About the role

Key responsibilities & impact

Own the employee lifecycle and company brand
Run onboarding and offboarding end to end, including paperwork, background checks, I-9, system access, benefits termination, and COBRA
Administer the PTO system, including weekly PTO reporting and manager backup coverage for planned and unscheduled leave
Recruit and retain talent by posting jobs, screening resumes, scheduling interviews, and maintaining position descriptions
Draft and deliver performance improvement plans and written and verbal warnings as the company's neutral liaison
Develop SOPs and retention practices to improve employee performance and tenure
Manage the company website, including employee bios, photos, managed property list, and departure updates
Support new business with leads, proposals, and pitches
Plan community outreach, the volunteer program, and employee morale events
Work directly with managers across teams to maintain coverage, morale, and retention

Requirements

What you’ll need

5+ years of HR generalist experience, including onboarding, offboarding, and employee relations
Experience administering PTO, COBRA, 401k, and health benefits
I-9 and new hire compliance knowledge
Experience drafting PIPs, warnings, and position descriptions
Experience with Monday.com, Microsoft Teams, and Zoom
Marketing experience: website content, proposals, or event planning
Strong written and verbal English communication
Community association or multi-family property management experience (nice to have)
Familiarity with Vantaca and HappyCo (nice to have)
Experience managing a company website CMS (nice to have)

Benefits

Comp & perks

Employee medical, dental, and vision paid 100% by the company, eligible the month after 60 days
401k, eligible the month after 90 days
Paid holidays and PTO, with PTO eligible the month after 90 days
Hybrid work arrangement