Inside Sales Support

Hoffman & Hoffman, Inc.

. Provide sales leads and sales support to the Service Sales Representative .

Posted 10/17/2026full-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales pipeline management and customer service skills, with a focus on providing solutions that meet customer needs. Proficient in communication and organizational abilities, ensuring effective collaboration and timely project completion.

Highest-signal resume keywords

Inside Sales ExperienceSales Pipeline ManagementStrong Verbal And Written Communication SkillsCustomer Service SkillsBachelor's Degree In Engineering, Math, Or Sciences

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales SupportEstimate PreparationSales PresentationsProblem-Solving SkillsAnalytical ThinkingAttention To DetailTime ManagementProject ManagementSales Psychology UnderstandingBasic Computer Skills

Soft Skills

Organizational SkillsProactive ThinkingRelationship BuildingIndependent WorkTeam Collaboration

Tools & Technologies

ExcelWordOutlook

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HVACConstructionService SalesCustomer SatisfactionReferral-Based Sales

About the role

Key responsibilities & impact

Provide sales leads and sales support to the Service Sales Representative
Mine information to help sales staff succeed
Prepare estimates and quote letters for sales staff
Drive new sales professionally according to company integrity and customer-care standards
Determine customer needs and provide solutions that address customer issues and generate referral-based sales
Assist with sales presentations using approved company materials and methods
Educate potential customers on value
Refine communication skills and improve customer satisfaction processes
Participate in required training and demonstrate retention and field-level application of acquired knowledge
Transfer call information, job pictures, notes, drawings, and other details to the operations department for installation planning
Complete required sales reporting
Answer questions, return to completed jobs for quality checks, and plant referral seeds
Follow company procedures for generating referrals
Participate in sales meetings
Represent the company professionally
Perform other duties as assigned

Requirements

What you’ll need

2+ years’ experience in inside sales/account management, preferably HVAC, Construction or Service
Bachelor’s Degree, preferably in engineering, math, or the sciences
Strong verbal and written communication skills via phone, email, and in-person
Excellent organizational skills; ability to think proactively and prioritize work
High attention to detail and accuracy
Professional appearance
Mechanically inclined with a strong understanding of sales psychology
Strong sales pipeline management skills
Excellent customer service skills
Strong time management skills
Strong problem-solving and analytical thinking skills
Ability to work independently and with a team while consistently meeting deadlines
Ability to manage multiple projects in a fast-paced environment
Ability to build relationships, including remotely
Ability to provide prompt solutions and responsive customer service
Ability to effectively use Excel, Word, Outlook, and basic computer skills, or learn them quickly
Must possess a valid driver’s license
Ability to visually inspect customer sites, use step ladders, and occasionally lift up to 30 lbs
Ability to use sight, touch, and hearing senses, including close, distance, color, and peripheral vision
Ability to use required PPE in commercial environments, including hard hat, safety glasses, ear plugs, safety vest, gloves, and occasionally respirators
Ability to tolerate occasional exposure to toxic or caustic chemicals, extreme cold, extreme heat, dusty or confined areas, loud environments, and weather conditions

Benefits

Comp & perks

100% employee-owned through an Employee Stock Ownership Plan (ESOP)
Retirement benefit wholly paid for by the company through the ESOP
401(k) options for employee contributions
Equal Employment Opportunity employer; supports disabled and veteran applicants