Hoffman & Hoffman, Inc.

Technician

• Serve as lead technician on complex commercial and industrial HVAC service calls
• Provide preventative maintenance, start-up, warranty, repair, replacement, and system modification services
• Diagnose and repair HVAC systems using blueprints, equipment manuals, engineering specifications, and control schematics
• Troubleshoot issues that other technicians have been unable to resolve
• Train, coach, mentor, and review the work of junior and mid-level technicians
• Survey customer sites, report deficiencies, and identify sales or upgrade opportunities
• Plan and prepare on-site installations and repairs, coordinating materials and trades
• Develop action plans, root-cause analyses, and long-term reliability recommendations for complex failures
• Determine and secure replacement parts, complete repairs, and return unused or refundable parts
• Serve as technical liaison with customers, presenting findings, options, and recommendations
• Document work through field service reports, equipment log sheets, and required paperwork
• Operate and maintain a company vehicle
• Provide advanced technical support to customers and internal field teams, including phone/remote troubleshooting
• Support hiring, onboarding, and technical training initiatives
• Stay current on industry codes, technologies, and product developments
• Represent the company at relevant training and industry events
• Work overtime, weekends, and occasional after-hours call-outs as needed
• Conduct oneself professionally as a company representative

Senior HVAC Service Technician