Service Sales Representative

Hoffman & Hoffman, Inc.

. Drive new sales for Hoffman Mechanical Solutions in a professional manner consistent with company integrity and customer-care standards .

Posted 10/17/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with over 5 years of experience in HVAC, Construction, or Service industries, complemented by excellent communication, organizational, and customer service skills. Proficient in managing sales pipelines and generating leads while maintaining high customer satisfaction and attention to detail.

Highest-signal resume keywords

Sales Experience in HVACBachelor's Degree in Engineering, Math, or SciencesStrong Verbal and Written Communication SkillsOrganizational and Sales Pipeline Management SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Pipeline ManagementLead GenerationSales ReportingProblem-Solving SkillsAnalytical ThinkingMechanical UnderstandingAttention to DetailTime Management SkillsAbility to Use Excel, Word, OutlookBasic Computer Skills

Soft Skills

Strong Communication SkillsOrganizational SkillsAbility to Work Independently and in TeamsHigh EnergyPeople Skills

Tools & Technologies

Company-Provided TechnologySales Documentation ToolsCustomer Relationship Management Software

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HVAC SalesConstruction SalesCustomer SatisfactionReferral-Based SalesField-Level ApplicationSales PresentationsCustomer Needs AssessmentProfessional AppearancePPE ComplianceSite Inspections

About the role

Key responsibilities & impact

Drive new sales for Hoffman Mechanical Solutions in a professional manner consistent with company integrity and customer-care standards
Determine customer needs and provide solutions that resolve issues and generate referral-based sales
Present in-person proposals at customer facilities
Conduct sales presentations using the company selling process and approved materials and methods
Educate potential customers on value
Refine communication skills and improve customer satisfaction processes
Keep customer appointments as scheduled
Participate in required and requested training
Demonstrate retention and field-level application of training knowledge and skills
Transfer required information and communications after customer calls to the operations department, including job pictures, notes, and drawings
Complete required sales reporting
Remain available to answer questions and return to completed jobs for quality checks and plant referral seeds
Stay in contact with the office and work from the office when not in the field
Follow company procedures for generating referrals
Participate in sales meetings
Represent the company professionally
Perform other duties as assigned
Meet target revenue goals and generate self-sourced leads/referrals
Maintain customer satisfaction and complete lead-generation processes consistently
Use company-provided technology proficiently
Complete sales documentation and paperwork accurately
Sell jobs without errors or omissions
Visually inspect customer sites, using step ladders and occasionally lifting up to 30 lbs
Use required sight, touch, and hearing senses during site inspections
Use required PPE in commercial environments and work around occasional chemicals, temperature extremes, dust, confined spaces, and loud environments

Requirements

What you’ll need

5+ years’ experience in sales, preferably HVAC, Construction or Service
Bachelor’s degree, preferably in engineering, math, or the sciences
Strong verbal and written communication skills via phone, email, and in-person
Excellent organizational skills with an ability to think proactively and prioritize work
High attention to detail and accuracy
Professional appearance
Mechanically inclined with a strong understanding of sales psychology
Organizational and sales pipeline management skills
Excellent customer service skills
Strong time management skills
Strong problem-solving and analytical thinking skills
Ability to work independently and with a team while consistently meeting deadlines
Sound judgment and good decision-making skills
Well organized and a “go-getter”
Comfortable interacting with all levels of people and clients
High energy and ability to manage multiple projects in a fast-paced environment
Ability to work occasional evenings and weekends
Ability to travel occasionally, including some overnight stays
Ability to build relationships, including remotely; strong people skills
Prompt, highly responsive customer service
Ability to effectively use Excel, Word, Outlook, and basic computer skills, or learn them quickly
Ability to effectively lead small teams
Valid driver’s license

Benefits

Comp & perks

100% employee-owned through an Employee Stock Ownership Plan (ESOP)
ESOP retirement benefit wholly paid for by the company
401(k) options for employee contributions