Service Sales Representative

Hoffman & Hoffman, Inc.

. Drive new sales for Hoffman Mechanical Solutions in accordance with company integrity and customer-care standards .

Posted 10/17/2026full-timeWilmington • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales expertise with a focus on HVAC, Construction, or Service industries, complemented by excellent communication, organizational, and customer service skills. Capable of managing sales pipelines and leading small teams while maintaining high attention to detail and professionalism.

Highest-signal resume keywords

5+ Years Sales ExperienceHVAC Sales ExpertiseSales Pipeline ManagementStrong Verbal And Written Communication SkillsAbility To Lead Small Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PsychologySales ReportingCustomer Relationship ManagementProblem-SolvingAnalytical ThinkingTime ManagementAttention To DetailOrganizational SkillsDecision-MakingProactive Thinking

Soft Skills

Customer Service SkillsInterpersonal SkillsHigh EnergyAbility To Work IndependentlyTeam Collaboration

Tools & Technologies

ExcelWordOutlookBasic Computer Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HVACConstructionServiceSales PresentationsCustomer Care StandardsReferral DevelopmentQuality ChecksCustomer Satisfaction Processes

About the role

Key responsibilities & impact

Drive new sales for Hoffman Mechanical Solutions in accordance with company integrity and customer-care standards
Present in-person proposals at customers’ facilities
Conduct sales presentations using the company selling process and approved materials
Educate potential customers on product and service value
Refine communication skills and improve customer satisfaction processes
Keep customer appointments as scheduled
Participate in required training and apply retained knowledge in the field
Transfer job information, photos, notes, drawings, and communications to operations for accurate installations
Complete required sales reporting and answer follow-up questions
Return to completed jobs for quality checks and referral development
Stay in contact with the office and work from the office when not in the field
Follow company procedures for generating referrals
Participate in sales meetings
Represent the company professionally
Build customer relationships and provide prompt solutions
Lead small teams and perform other duties as assigned

Requirements

What you’ll need

5+ years’ experience in sales, preferably HVAC, Construction or Service
Bachelor’s Degree, preferably in engineering, math, or the sciences
Strong verbal and written communication skills via phone, email, and in-person
Excellent organizational skills; ability to think proactively and prioritize work
High attention to detail and accuracy
Professional appearance
Mechanically inclined with a strong understanding of sales psychology
Sales pipeline management skills
Excellent customer service skills
Strong time management, problem-solving, analytical thinking, judgment, and decision-making skills
Ability to work independently and with a team while consistently meeting deadlines
Well organized and a “go-getter”
Comfortable interacting with all levels of people and clients
High energy; able to manage multiple projects in a fast-paced environment
Ability to work occasional evenings and weekends
Ability to travel occasionally, including some overnight stays
Ability to build relationships remotely and strong people skills
Prompt, highly responsive customer service
Ability to use Excel, Word, Outlook, and basic computer skills, or learn them quickly
Ability to effectively lead small teams
Valid driver’s license

Benefits

Comp & perks

Employee Stock Ownership Plan (ESOP), wholly paid for by the company
401(k) options for employee contributions