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Digital Learning & Development Coordinator
Hogan Lovells. Coordinate Digital L&D activity, maintaining plans, schedules, actions, risks and dependencies .
About the role
Key responsibilities & impact- Coordinate Digital L&D activity, maintaining plans, schedules, actions, risks and dependencies
- Support end-to-end administration of digital and blended learning and development programs
- Manage scheduling, enrolments, communications, attendance, materials, evaluations and follow-up
- Maintain team documentation, standard operating procedures, calendars, trackers and shared resources
- Coordinate meetings, program reviews and vendor activity
- Respond to learner, manager, program team and stakeholder queries
- Support purchase-order, invoice, budget-tracking and vendor documentation processes
- Support day-to-day functional administration of Workday Learning and associated learning technologies
- Set up and maintain courses, programs, offerings, curricula, learning pathways, enrolments, assignments, assessments, notifications and learning records
- Support Sana-enabled authoring and learner experiences and publish and maintain learning content
- Maintain catalogues, metadata, permissions, audience rules and content lifecycle information
- Undertake user and content testing and coordinate issue resolution with HR systems, technology teams and vendors
- Help maintain data quality, governance, accessibility and quality standards across digital learning platforms
- Produce guidance and communications for new learning systems and processes
- Monitor platform updates and support testing and controlled introduction of relevant functionality
- Produce operational reports covering participation, completion, learner activity, program delivery, platform use and service performance
- Check data quality and identify operational issues
- Support dashboards and evidence gathering for platform adoption, learning-library use, program effectiveness and investment reviews
- Gather feedback and translate recurring themes into service improvements
- Identify opportunities to simplify, standardise or automate administrative processes
- Contribute to improving the learner and administrator experience
Requirements
What you’ll need- No specific professional qualification is required
- Experience in learning and development operations, learning and development administration, program coordination or a comparable operations role
- Experience using a learning and development management system or another enterprise platform to maintain records, content, workflows or user activity
- Strong organisational skills and ability to coordinate several priorities accurately
- High attention to detail when working with learning and development records, reports, schedules and system configuration
- Confidence working with digital systems and aptitude for learning new technologies
- Strong written and verbal communication skills
- Service-focused approach and ability to support users with differing levels of digital confidence
- Sound judgement, initiative and practical problem-solving approach
- Ability to collaborate with learning and development professionals, system teams, vendors and stakeholders across different locations
- Good working knowledge of Microsoft 365, including Excel, PowerPoint, Teams and SharePoint
- Relevant professional qualifications in learning, organisational development, change, digital or technology would be advantageous
- Experience administering Workday Learning or a comparable enterprise LMS would be desirable
- Experience with Sana, AI-enabled learning and development platforms or digital content-authoring tools would be desirable
- Experience of system implementation, migration, user-acceptance testing or process change would be desirable
- Experience producing learning and development or operational dashboards and analysing user or program data would be desirable
- Familiarity with digital accessibility, data protection, learning and development content standards or quality-assurance processes would be desirable
- Experience working in a global, matrixed, professional-services or regulated environment would be desirable
Benefits
Comp & perks- Agile and flexible working patterns
- Hybrid working with up to 40% of time working from home
- Opportunity to participate in the firm's Responsible Business program