ServiceNow Data and CMDB Specialist

Hogan Lovells

. Own the governance, quality and ongoing maturity of the ServiceNow CMDB .

Posted 9/18/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow CMDB governance, data quality management, and reporting, with a strong focus on maintaining data integrity and compliance across systems. Proficient in leveraging tools like Power BI and Microsoft Fabric for analytics and reporting, while effectively collaborating with technical and non-technical stakeholders.

Highest-signal resume keywords

ServiceNow CMDB ManagementData Quality GovernanceServiceNow DiscoveryPower BI ReportingCSDM Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMDB Data Model MaintenanceCI Classes ManagementData Relationships AnalysisService MappingKPI Definition and ValidationData Governance StandardsIntegration Data ManagementReporting Accuracy ValidationData Quality ManagementIncident and Change Management

Soft Skills

Analytical Problem-SolvingClear CommunicationCollaborative Relationship BuildingIntegrity in Data ManagementAdaptability to Change

Tools & Technologies

ServiceNowPower BIMicrosoft FabricSQLServiceNow Reporting Tools

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow CMDB CertificationServiceNow Discovery CertificationServiceNow Performance Analytics Certification

Industry Keywords

Data GovernanceIT Service ManagementCSDMData Quality StandardsService Level Management

Tech Stack

Tools & technologies

ITSMServiceNowSQL

About the role

Key responsibilities & impact

Own the governance, quality and ongoing maturity of the ServiceNow CMDB
Maintain the CMDB data model, CI classes, attributes, relationships and lifecycle standards in line with ServiceNow best practice and CSDM
Own service mapping data model, governance and quality standards
Work with service, application, infrastructure and data owners to establish ownership, data requirements and maintenance responsibilities
Monitor CMDB health through data-quality reviews and coordinate corrective action
Establish governance standards for data supplied to ServiceNow by other systems
Work with source-system owners and integration teams to monitor and reconcile inbound feeds and integrations
Consider data-governance requirements for new integrations, services and automation
Define and validate CMDB and data requirements for platform changes and integrations
Support ServiceNow Discovery, Service Mapping and other CMDB population and maintenance tools
Align configuration and asset data with asset owners
Represent CMDB, data-governance and reporting considerations in project, design and change discussions
Own standards and governance for ServiceNow reporting
Develop shared, cross-platform and management reports, dashboards and performance measures
Define KPI and operational-measure calculations and validate reporting against underlying data
Analyse platform and service-management data to identify trends, risks and improvement opportunities
Review, consolidate and remove duplicate or obsolete reports and dashboards
Support controlled use of ServiceNow data by Power BI or Microsoft Fabric
Support data-quality foundations for ServiceNow AI capabilities such as Now Assist
Maintain documentation for the CMDB data model, data sources, ownership, governance standards, reporting definitions, controls and procedures
Keep up to date with ServiceNow capabilities and industry practices
Follow information security, data protection and records-management policies and report security risks or events
Help build a supportive workplace and participate in the firm's Responsible Business program

Requirements

What you’ll need

Typically, at least five years' relevant ServiceNow experience
Strong working knowledge of ServiceNow CMDB, including CI classes, relationships, lifecycle management, data quality and governance
Good understanding of CSDM and how service, application and infrastructure data should be structured and related within ServiceNow
Experience of ServiceNow Discovery, Service Mapping, Identification and Reconciliation Engine principles, imports and integration data sources
Hands-on experience maintaining or improving a CMDB within a medium-to-large organisation
Practical experience creating ServiceNow reports and dashboards and validating reporting accuracy
Good understanding of data models, data relationships, data ownership, authoritative sources and data-quality management
Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool
Good understanding of IT service management and Incident, Problem, Change, Asset and Service Level Management
Experience governing data exchanged between multiple systems
Experience working with technical and non-technical data owners to resolve data-quality issues
Strong analytical and problem-solving skills
ServiceNow Certified System Administrator certification or equivalent practical platform experience would be beneficial
ServiceNow training or certification relating to CMDB, CSDM, Discovery, Service Mapping, Performance Analytics or reporting would be beneficial
Clear written and verbal communication skills
Ability to explain data, CMDB and reporting concepts to technical and non-technical audiences
Ability to build collaborative relationships and adapt communication to the audience
Ability to take ownership, follow through on actions, and use evidence and sound judgement
Ability to act with integrity when managing data, presenting results and raising risks
Ability to respond positively to change and improve ServiceNow data and reporting

Benefits

Comp & perks

Working hours of 35 hours per week
Agile and flexible working patterns considered
Hybrid working with up to 40% of time working from home
Equal opportunities in recruitment, training and promotion
Participation in the firm's Responsible Business program