Hogan Transportation Companies

IT Support

• Provide technical assistance to local and remote computer users
• Answer questions and resolve computer problems in person, by telephone, or electronically
• Support computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
• Resolve complex and/or high-priority problems
• Develop training materials and procedures
• Oversee daily computer system performance
• Enter commands, observe system functioning, verify correct operations, and detect errors
• Set up equipment and install cables, operating systems, and software
• Install and perform minor repairs to hardware, software, and peripheral equipment
• Train users on software and hardware functionality
• Update and close Help Desk tickets with activity updates and resolutions
• Read technical manuals, consult users, and conduct diagnostics to investigate and resolve problems
• Evaluate software and hardware and recommend improvements or upgrades
• Maintain hardware and software knowledge through technical publications, manuals, conferences, and seminars
• Inspect equipment and read order sheets for user deliveries
• Modify and customize commercial programs for internal needs
• Configure hardware and software systems
• Conduct in-depth research and troubleshooting
• Perform other duties as assigned

Explore IT Help Desk Analyst at Hogan Transportation Companies. Review requirements and application details.