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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and a sales-oriented mindset to effectively convert live chat interactions into sales. Capable of multitasking in a fast-paced environment while maintaining high customer satisfaction through strategic upselling and tailored support.
Highest-signal resume keywords
Sales-Oriented MindsetStrong Written Communication SkillsMultitasking CapabilityGoal-Driven AttitudeCustomer Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProfessional PersuasionClarity
Tools & Technologies
CRM PlatformsChat ToolsDiscount Workflows
Industry Keywords
E-CommerceLive Chat SalesCustomer SupportTravel IndustrySubscription ModelsMulti-Language Customer Engagement
About the role
Key responsibilities & impact- Drive revenue growth by converting inbound live chat interactions into final sales.
- Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations.
- Optimise the buying journey by handling objections and removing friction in real-time.
- Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
- Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support.
- Apply performance insights from coaching and KPIs to continuously boost operational efficiency.
Requirements
What you’ll need- Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
- Sales-oriented mindset focused on identifying customer needs and closing opportunities.
- Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment.
- Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.
- Experience in e-commerce, live chat sales, customer support, or the travel industry (nice to have).
- Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows (nice to have).
- Experience with subscription models or multi-language customer engagement (nice to have).
Benefits
Comp & perks- Competitive performance incentives tied directly to your sales success and conversion goals.
- Growth & development path through continuous coaching, training, and international exposure.
- Healthy work-life balance within a supportive, diverse, and results-driven global team.