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Travel Consultant
HolidayHome CostaBrava. Advise and consult with clients on products and services based on travelers’ needs and company policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel consulting, including proficiency in GDS and OBT systems, with a strong focus on customer service and negotiation skills to maximize profitability. Capable of mentoring junior staff while maintaining a commitment to service excellence and collaborative teamwork.
Highest-signal resume keywords
GDS Systems ExperienceOBT Systems ProficiencyTravel Consulting ExpertiseCustomer Service ExperienceNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel Itinerary PreparationTicketingReservation ManagementSales ProcessingRefund Request Management
Soft Skills
Assertive CommunicationTeam SpiritAutonomyCommitment to Service ExcellenceCourtesy
Tools & Technologies
Microsoft OfficeSabreArgoReserveLemontechConcur
Certifications & Qualifications
Bachelor’s Degree in Tourism
Industry Keywords
Travel InsuranceAir TravelGround TransportationPassenger DocumentationService Management
About the role
Key responsibilities & impact- Advise and consult with clients on products and services based on travelers’ needs and company policies
- Prepare quotes, make reservations, and issue tickets for domestic and international travel, including air, hotel, car rental, ground transportation, travel insurance, and rail, including complex itineraries
- Use supplier portals, OBT (Online Booking Tool) systems, and GDS systems
- Process changes and cancellations for domestic and international travel
- Enter sales into OBT systems
- Request the registration and updating of passenger and hotel information from the Systems Support team
- Reserve or purchase ancillary services for airline tickets and air travel
- Create refund requests and follow up on internal processing
- Request passports, visas, and related documentation from the visa processing agent and follow up on the process
- Assess opportunities and negotiate airfares and hotel rates
- Seek the best terms for clients and maximize profitability for Costa Brava
- Support the development of Mid-Level and Junior Travel Consultants and Customer Service Assistants
Requirements
What you’ll need- Bachelor’s degree in Tourism or a related field
- At least 5 years of experience
- Intermediate proficiency in Microsoft Office
- Customer service experience
- Knowledge of and at least 5 years of experience with GDS systems, preferably Sabre
- Knowledge of and at least 5 years of experience with OBT (Online Booking Tool) systems, preferably Argo, Reserve, Lemontech, and/or Concur
- Knowledge of ticketing or service management systems is a plus
- Autonomy and self-management
- Commitment to service excellence
- Assertive communication
- Team spirit and collaborative mindset
- Commitment and results-oriented approach
- Courtesy and kindness
- Alignment with an environment that values diversity, freedom, autonomy, accountability, and respect for individual differences
Benefits
Comp & perks- Hybrid work model
- SulAmérica Health Insurance (90% subsidized)
- Uniodonto Dental Insurance (100% subsidized)
- Wellhub
- Life insurance
- Transportation allowance (no payroll deduction)
- Meal allowance (Ticket Flex)
- CB Fruit Bar — fruit provided at headquarters
- CBirthday — day off on your birthday
- Opportunity to book personal travel at special rates
- An environment that values diversity, learning, and the continuous growth of all employees