HolidayHome CostaBrava

Consultant

• Advise and consult with clients on products and services based on travelers’ needs and company policies
• Prepare quotes, make reservations, and issue tickets for domestic and international travel, including air, hotel, car rental, ground transportation, travel insurance, and rail, including complex itineraries
• Use supplier portals, OBT (Online Booking Tool) systems, and GDS systems
• Process changes and cancellations for domestic and international travel
• Enter sales into OBT systems
• Request the registration and updating of passenger and hotel information from the Systems Support team
• Reserve or purchase ancillary services for airline tickets and air travel
• Create refund requests and follow up on internal processing
• Request passports, visas, and related documentation from the visa processing agent and follow up on the process
• Assess opportunities and negotiate airfares and hotel rates
• Seek the best terms for clients and maximize profitability for Costa Brava
• Support the development of Mid-Level and Junior Travel Consultants and Customer Service Assistants