Customer Service Representative, English

Holiston Media Ltd

. Respond to customer queries promptly and efficiently through emails, live chat and phone calls .

Posted 9/23/2026full-timeRemoteJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in online customer support within the fintech sector, particularly in forex and crypto, while effectively managing customer interactions and improving overall customer experience through communication and problem-solving skills.

Highest-signal resume keywords

Fintech ExperienceOnline Customer SupportExcellent Written And Oral EnglishCustomer Service Software ProficiencyInterpersonal And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Interpersonal SkillsAbility To Manage Stressful Situations

Tools & Technologies

Customer Service SoftwareDiagnostic Techniques

Industry Keywords

FintechForexCrypto

About the role

Key responsibilities & impact

Respond to customer queries promptly and efficiently through emails, live chat and phone calls
Collaborate with various departments to address complex problems and escalate issues when necessary
Follow up with customers to ensure their concerns are resolved
Perform troubleshooting using different diagnostic techniques
Record and document repetitive issues to contribute to process improvement
Generate FAQ articles, user manuals, and tutorials
Provide guidance to current and prospective clients regarding additional products and services
Identify and execute initiatives to improve the overall customer experience

Requirements

What you’ll need

Experience in fintech (forex/crypto)
1+ years of online customer support experience
Excellent written and oral English
Excellent interpersonal and communication skills
Ability to manage or navigate stressful situations
Experienced with using customer service software, tools and databases
Availability for 2/2 shifts from 4pm–4am GMT
CV must be provided in English

Benefits

Comp & perks

100% remote job at any place you wish
Competitive salary based on your experience
Performance-based bonus every quarter based on your results
Medical insurance after probation period
Additional sick leaves every 6 months
Birthday gifts
Opportunity to work in international and cross-functional team with challenging and in-demand product