Holiston Media Ltd

Customer Support

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls
• Collaborate with various departments to address complex problems and escalate issues when necessary
• Follow up with customers to ensure their concerns are resolved
• Perform troubleshooting using different diagnostic techniques
• Record and document repetitive issues to contribute to process improvement
• Generate FAQ articles, user manuals, and tutorials
• Provide guidance to current and prospective clients regarding additional products and services
• Identify and execute initiatives to improve the overall customer experience

Customer Service Representative, English